Shelter Coordinator

Central Recruitment Services Ltd; Greater London; Hybrid; GBP 16,000 - 26,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Central Recruitment is working with a charity supporting people experiencing homelessness to rebuild their lives. We are recruiting a Shelter Coordinator for a Winter Night Shelter across Lambeth and Southwark, with 37.5 hours per week and core hours 10:00–15:00.

You will lead volunteers, develop training and policies, manage partner venues, monitor attendance and safety, and coordinate donations. The role is a 6-month fixed-term contract (pro rata £33,529 per annum) with optional 1–2 days

Qualifications

• Previous project management experience coordinating a shelter or similar.
• Empathy with those experiencing homelessness and a desire to make a difference.
• Strong communication skills and ability to work with volunteers and guests.
• Excellent organisational and logistical skills, with the ability to prioritise tasks.
• Ability to work under pressure with drive and enthusiasm.
• Good IT skills, including Microsoft Office.
• Understanding and commitment to confidentiality (GDPR).
• Flexible and adaptable with a solutions-focused approach.
• Ability to manage budgets.

Responsibilities

• Oversee the running of the Winter Night Shelter programme
• Develop and deliver Team Leader training sessions, update toolkits, policies & guidance / handbooks for the shelter
• Lead on creating strong partnerships with participating venues and maintain these relationships
• Communicate daily with Team Leaders to ensure the smooth running of the shelter and troubleshoot any concerns
• Plan the delivery and collection of beds, bedding, health & safety kits and any donations to the shelters and laundering of bedding
• Monitoring guest attendance and any behavioural issues
• Plan, promote and run the Wednesday Club, including rota management of both regular and corporate volunteers
• Recruit, induct and support our dedicated volunteers
• Ensure food hygiene standards are maintained, and arranging training on this for new regular volunteers
• Build and maintain positive working relationships with partner organisations (e.g. shelter venues & team leaders, corporate and general volunteers, other charities)
• Lead on collating the annual report

Skills

Project management

Communication

Organisation

Budget management

IT skills

Confidentiality & GDPR

Flexibility

Problem solving

Team leadership

Tools

Microsoft Office

Job description

Central Recruitment is working with a charity dedicated to supporting people experiencing homelessness to rebuild their lives and move towards independence.

Our client is currently recruiting for a Shelter Coordinator to work across the Lambeth and Southwark areas, supporting a service that provides a rotating Winter Night Shelter alongside ongoing floating support for people experiencing homelessness.

• 37.5 hours per week
• Monday - Friday
• Core working hours: 10:00 - 15:00
• Flexibility required to work occasional evenings, weekends, and participate in the on-call rota
• Fixed term contract: 6 months, with the possibility of transferring to permanent
• £33,529 per annum (pro rata)

Please note: On Wednesdays you will be required to start at 9AM to run the day centre in Elephant and Castle. You have the option to work from home 1-2 days per week.

Key responsibilities:

• Oversee the running of our Winter Night Shelter programme
• Develop and deliver Team Leader training sessions, update toolkits, policies & guidance / handbooks for the shelter
• Lead on creating strong partnerships with participating venues and maintain these relationships
• Communicate daily with Team Leaders to ensure the smooth running of the shelter and troubleshoot any concerns
• Plan the delivery and collection of beds, bedding, health & safety kits and any donations to the shelters and laundering of bedding
• Monitoring guest attendance and any behavioural issues
• Plan, promote and run the Wednesday Club, including rota management of both regular and corporate volunteers
• Recruit, induct and support our dedicated volunteers
• Ensure food hygiene standards are maintained, and arranging training on this for new regular volunteers
• Build and maintain positive working relationships with partner organisations (e.g. shelter venues & team leaders, corporate and general volunteers, other charities)
• Lead on collating the annual report

What we're looking for:

• Previous project management experience coordinating a shelter or similar
• Empathy with those experiencing homelessness and a desire to make a difference
• Strong communication skills, and the ability to work with volunteers and guests who may display challenging behaviour
• Excellent organisational and logistical skills, with the ability to prioritise tasks
• Ability to work under pressure with drive and enthusiasm for helping others
• Good IT skills, including good working knowledge of Microsoft Office, and the ability to record accurate information in a timely fashion
• An understanding and commitment to professionality and confidentiality (including GDPR)
• Able to work in a flexible and adaptable way, with a creative and solutions focussed approach
• Ability to manage budgets

Further requirements:

• Current valid right to work in the UK
• Minimum 12 months' of paid experience in a front line social care role within the last 3 years* (unless recruitment criteria states otherwise)
• A fully enhanced DBS either registered on the DBS update service or issued within the last 12 months, or willingness to apply for one through Central (at a cost of £60)
• Employment or education history to cover the last 5 years which can be verified through the referencing process