Team Manager

The Opportunity Hub UK Ltd; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

The Opportunity Hub UK Ltd is seeking a proven leader to mobilise and run a Cold Weather Shelter across Victoria and Kilburn. You will oversee staffing, safeguarding and contract delivery, working 37.5 hours per week with night and day shifts, including a Friday option to work from home.

This temporary role spans approximately 2–3 months with strong emphasis on staff wellbeing and partnership collaboration.

Qualifications

• Significant experience of managing services supporting people experiencing homelessness, rough sleeping or multiple disadvantage.
• Experience of leading staff teams within a demanding service environment, including managing performance and wellbeing.
• Strong knowledge and practical experience of safeguarding adults, risk management and responding effectively to incidents and serious concerns.
• Experience of implementing trauma-informed and psychologically informed approaches and translating these principles into day-to-day service delivery.
• Experience of overseeing high-quality case management, support planning, recording and quality assurance processes that improve outcomes for clients.
• Experience of working within contractual and performance frameworks, using data and service information to understand performance and drive improvement.
• Knowledge or experience of emergency accommodation, severe weather provision or service responding to rough sleeping would be advantageous.
• Ability to provide calm, confident and visible leadership, making sound decisions and maintaining effective oversight in a fast-moving night-time service.

Responsibilities

• Lead the mobilisation and day-to-day operation of the Cold Weather Shelter, ensuring staffing, systems and operational arrangements enable a safe and effective response throughout the winter period.
• Lead, motivate and develop the CWS Coordinator, Shift Leads, Night Support Workers and temporary colleagues, creating a cohesive team with clear expectations and shared purpose.
• Coordinate recruitment, induction and deployment of the winter workforce, ensuring appropriately skilled staff are available to meet changing service demand.
• Embed trauma-informed and psychologically informed approaches, supporting staff to understand how trauma, exclusion and multiple disadvantage may affect behaviour and engagement.
• Provide regular supervision, reflective practice and development opportunities that strengthen staff confidence, capability and wellbeing.
• Provide strong oversight of safeguarding, ensuring concerns are identified, responded to, recorded and escalated appropriately.
• Oversee accommodation, engagement, wellbeing and safeguarding outcomes, identifying where further intervention or partnership support is required.
• Ensure clients remain connected with relevant outreach, housing, health and community services to support continuity of care and move-on.
• Develop effective relationships with Westminster City Council and contribute to contract monitoring and service review arrangements.
• Work within agreed budgets and delegated authority, identifying and escalating emerging financial or performance pressures.
• Work collaboratively with outreach, housing, health and community partners to support coordinated responses for people accessing the shelter

Skills

Staff leadership

Safeguarding

Trauma-informed

Contract management

Job description

The successful candidate will be required to work 37.5 hours per week. You will work three waking night shifts across Saturday - Wednesday (10-hours shift), and one day shift on Friday (9AM - 5PM/10AM - 6PM). Temporary cover is required for approximately 2-3 months.

Please note: You will be required to work across two services in the Victoria and Kilburn areas. On Fridays, you have the option to work from home, and equipment will be provided.

In this position, you will be expected to;

• Lead the mobilisation and day-to-day operation of the Cold Weather Shelter, ensuring staffing, systems and operational arrangements enable a safe and effective response throughout the winter period.
• Lead, motivate and develop the CWS Coordinator, Shift Leads, Night Support Workers and temporary colleagues, creating a cohesive team with clear expectations and shared purpose.
• Coordinate recruitment, induction and deployment of the winter workforce, ensuring appropriately skilled staff are available to meet changing service demand
• Embed trauma-informed and psychologically informed approaches, supporting staff to understand how trauma, exclusion and multiple disadvantage may affect behaviour and engagement.
• Provide regular supervision, reflective practice and development opportunities that strengthen staff confidence, capability and wellbeing.
• Provide strong oversight of safeguarding, ensuring concerns are identified, responded to, recorded and escalated appropriately.
• Oversee accommodation, engagement, wellbeing and safeguarding outcomes, identifying where further intervention or partnership support is required.
• Ensure clients remain connected with relevant outreach, housing, health and community services to support continuity of care and move-on.
• Develop effective relationships with Westminster City Council and contribute to contract monitoring and service review arrangements.
• Work within agreed budgets and delegated authority, identifying and escalating emerging financial or performance pressures.
• Work collaboratively with outreach, housing, health and community partners to support coordinated responses for people accessing the shelter

To apply for this role, you must have;

• Significant experience of managing services supporting people experiencing homelessness, rough sleeping or multiple disadvantage, including supported housing, outreach or other relevant settings.
• Experience of leading, motivating and developing staff teams within a demanding service environment, including managing performance and supporting staff wellbeing.
• Strong knowledge and practical experience of safeguarding adults, risk management and responding effectively to incidents and serious concerns.
• Experience of implementing trauma-informed and psychologically informed approaches and translating these principles into day-to-day service delivery.
• Experience of overseeing high-quality case management, support planning, recording and quality assurance processes that improve outcomes for clients.
• Experience of working within contractual and performance frameworks, using data and service information to understand performance and drive improvement.
• Knowledge or experience of emergency accommodation, severe weather provision or service responding to rough sleeping would be advantageous.
• Ability to provide calm, confident and visible leadership, making sound decisions and maintaining effective oversight in a fast-moving night-time service.
• Ability to build credible and collaborative relationships with commissioners, statutory services, voluntary sector partners and colleagues across different disciplines.
• Strong organisational and analytical skills, with the ability to balance staffing, performance, quality and financial priorities while maintaining a clear focus on the experience and outcomes of clients.

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