Team manager - Homelessness

Corus Consultancy Limited; Greater London; On-site; GBP 36,000 - 54,000; Full time

Job summary

Corus Consultancy Limited is seeking a Night-time Shelter Manager to lead the mobilisation and day-to-day operation of a Cold Weather Shelter in London. You will supervise the shelter team, ensure safeguarding, coordinate recruitment and deployment, and maintain trauma-informed approaches for clients facing homelessness.

This temporary role runs through the winter period with 37.5 hours per week across nights and some day shifts, requiring strong leadership, budget awareness and collaborative

Qualifications

• Experience managing services that support people experiencing homelessness, rough sleeping or multiple disadvantage.
• Experience leading and developing staff in a demanding service environment.
• Strong safeguarding knowledge and incident response experience.
• Experience implementing trauma-informed approaches in day-to-day delivery.
• Experience with high-quality case management, support planning and QA processes.
• Experience working within contractual and performance frameworks with data to drive improvement.

Responsibilities

• Lead mobilisation and day-to-day operation of the Cold Weather Shelter.
• Lead, motivate and develop shelter staff and temporary colleagues.
• Coordinate recruitment, induction and deployment of winter workforce.
• Embed trauma-informed approaches and support staff wellbeing.
• Provide safeguarding oversight and escalate concerns appropriately.
• Oversee accommodation, engagement, wellbeing and safeguarding outcomes.
• Ensure clients connect with outreach, housing, health and community services.
• Manage budgets and escalate financial or performance pressures.
• Collaborate with partners for coordinated responses to shelter clients.

Skills

Staff leadership

Trauma-informed practice

Risk & safeguarding

Analytical thinking

Budget awareness

Staff well-being

Collaboration with partners

Job description

The successful candidate will be required to work 37.5 hours per week, working across Monday - Sunday.

You will work three waking night shifts (10-hour shifts) and one day shift (9AM - 5PM/10AM - 6PM) per week.

Temporary cover is required until the end of March 2027.

In this position, you will be expected to;

• Lead the mobilisation and day-to-day operation of the Cold Weather Shelter, ensuring staffing, systems and operational arrangements enable a safe and effective response throughout the winter period.
• Lead, motivate and develop the CWS Coordinator, Shift Leads, Night Support Workers and temporary colleagues, creating a cohesive team with clear expectations and shared purpose.
• Coordinate recruitment, induction and deployment of the winter workforce, ensuring appropriately skilled staff are available to meet changing service demand
• Embed trauma-informed and psychologically informed approaches, supporting staff to understand how trauma, exclusion and multiple disadvantage may affect behaviour and engagement.
• Provide regular supervision, reflective practice and development opportunities that strengthen staff confidence, capability and wellbeing.
• Provide strong oversight of safeguarding, ensuring concerns are identified, responded to, recorded and escalated appropriately.
• Oversee accommodation, engagement, wellbeing and safeguarding outcomes, identifying where further intervention or partnership support is required.
• Ensure clients remain connected with relevant outreach, housing, health and community services to support continuity of care and move-on.
• Work within agreed budgets and delegated authority, identifying and escalating emerging financial or performance pressures.
• Work collaboratively with outreach, housing, health and community partners to support coordinated responses for people accessing the shelter

Required Qualifications

• Significant experience of managing services supporting people experiencing homelessness, rough sleeping or multiple disadvantage, including supported housing, outreach or other relevant settings.
• Experience of leading, motivating and developing staff teams within a demanding service environment, including managing performance and supporting staff wellbeing.
• Strong knowledge and practical experience of safeguarding adults, risk management and responding effectively to incidents and serious concerns.
• Experience of implementing trauma-informed and psychologically informed approaches and translating these principles into day-to-day service delivery.
• Experience of overseeing high-quality case management, support planning, recording and quality assurance processes that improve outcomes for clients.
• Experience of working within contractual and performance frameworks, using data and service information to understand performance and drive improvement.
• Knowledge or experience of emergency accommodation, severe weather provision or service responding to rough sleeping would be advantageous.
• Ability to provide calm, confident and visible leadership, making sound decisions and maintaining effective oversight in a fast-moving night-time service.
• Ability to build credible and collaborative relationships with commissioners, statutory services, voluntary sector partners and colleagues across different disciplines.
• Strong organisational and analytical skills, with the ability to balance staffing, performance, quality and financial priorities while maintaining a clear focus on the experience and outcomes of clients.