SHDF Resident Liaison Officer – Ealing, Community Impact

Velocity Recruitment Ltd; Acton; On-site; GBP 20,000 - 34,000; Full time

Benefits offered by this job

Package

Job summary

Velocity Recruitment Ltd is seeking an experienced Resident Liaison Officer to support SHDF works for the London Borough of Ealing. The role covers scattered properties across Ealing, acting as the primary contact for residents and coordinating communications during energy-efficiency works.

You will manage queries, visits and records, liaise with clients, site teams and subcontractors, and strive to deliver works with minimal disruption to residents. A car is required.

Qualifications

• Previous experience as an RLO within planned maintenance, social housing or SHDF works.
• Excellent communication and relationship-building skills.
• Confident dealing with residents and challenging situations.
• Organised, proactive and professional.
• Experience working across scattered properties is desirable.
• Must have your own car

Responsibilities

• Act as the main point of contact for residents.
• Manage resident queries, concerns and complaints.
• Keep residents informed of works, programmes and access requirements.
• Carry out resident visits and maintain accurate records.
• Liaise with the client, site teams and subcontractors.
• Help ensure works are delivered with minimal disruption to residents.

Skills

Communication skills

Resident liaison

Organised

Own car

Job description

Velocity Recruitment Ltd is seeking an experienced Resident Liaison Officer to support SHDF works for the London Borough of Ealing. The role covers scattered properties across Ealing, acting as the primary contact for residents and coordinating communications during energy-efficiency works.

You will manage queries, visits and records, liaise with clients, site teams and subcontractors, and strive to deliver works with minimal disruption to residents. A car is required.