Resident Liaison Officer – Warmer Homes Framework (Ealing)

Velocity Recruitment Ltd; Greater London; Sur place; GBP 32 000 - 42 000; Plein temps

Résumé du poste

Velocity Recruitment Ltd is recruiting for a Resident Liaison Officer to support a major Warmer Homes framework in Ealing. The role focuses on maintaining strong resident relations, clarity on works, and ensuring residents are well informed before, during and after the programme.

You will engage with residents, conduct consultations, coordinate access, and work with the Social Value team to underpin community initiatives while delivering energy-efficiency measures on occupied homes.

Qualifications

• Previous experience working as an RLO on occupied residential properties.
• Strong communication and interpersonal skills.
• Ability to build positive relationships with residents and project teams.
• Excellent organisational and administration skills.
• A professional, approachable and empathetic manner.
• Full UK driving licence and access to a vehicle is essential.

Responsabilités

• Acting as the main point of contact for residents throughout the works.
• Carrying out resident consultations and pre-start visits.
• Explaining the proposed works, programme and timescales clearly.
• Keeping residents informed of progress and any changes to the programme.
• Arranging access to properties and coordinating appointments
• Managing resident queries, concerns and complaints professionally.
• Identifying residents who may require additional support.
• Carrying out post-completion visits and addressing any outstanding resident concerns.
• Working closely with the established Social Value team to support wider community initiatives.

Connaissances

Communication

Interpersonal skills

Organisational skills

Empathy

Relationship building

Driving licence

Description du poste

Velocity Recruitment Ltd is recruiting for a Resident Liaison Officer to support a major Warmer Homes framework in Ealing. The role focuses on maintaining strong resident relations, clarity on works, and ensuring residents are well informed before, during and after the programme.

You will engage with residents, conduct consultations, coordinate access, and work with the Social Value team to underpin community initiatives while delivering energy-efficiency measures on occupied homes.