SharePoint & Enterprise Apps Support Specialist

CPM; Brough; On-site; GBP 38,000 - 65,000; Full time

Benefits offered by this job

Paid holidays

Paid vacations

401k

Medical insurance

Dental insurance

Tuition assistance

Job summary

CPM Acquisition Corp. seeks a SharePoint Administrator to support users, maintain content, and enable secure collaboration. You will work under guidance of the SharePoint Administrator and gain practical development in administration and enterprise app support.

The role emphasizes first-line support for SharePoint and SAP, site administration, user training, incident management, and governance, with opportunities to grow in Microsoft 365 and Power Platform.

Qualifications

• Relevant IT qualification, apprenticeship, or equivalent practical experience in IT support or application support.
• Experience in SharePoint administration and Microsoft 365 tools.
• Strong troubleshooting and problem-solving skills with escalation.
• Excellent communication and customer-focused approach.
• Organisational skills and ability to manage multiple requests.
• Experience with service desk or ticketing systems and documentation.
• Awareness of SharePoint Online, Microsoft Teams, Power Platform.
• Understanding of ERP processes; SAP Business One is advantageous.
• Basic knowledge of PowerShell, SQL, and reporting tools.
• Willingness to learn new technologies.

Responsibilities

• Provide first-line support for SharePoint, SAP Business One, and other business applications.
• Administer and maintain SharePoint sites, permissions, and governance.
• Process access requests, investigate issues, test applications, and document changes.
• Assist with SharePoint content management, migrations, and workflows.
• Deliver user guidance, training, and knowledge resources.
• Manage incidents and service requests through the service desk.
• Maintain troubleshooting records and knowledge articles.
• Ensure compliance with security, privacy, access control, change management.
• Collaborate with stakeholders to support operations and resolve issues.
• Monitor recurring issues and suggest improvements.
• Work to agreed service levels and escalate risks to maintain performance.

Skills

SharePoint administration

IT support

Microsoft 365

Troubleshooting

Communication skills

Organisational skills

Ticketing systems

PowerShell

SQL

ERP knowledge

Learning mindset

Education

Relevant IT qualification or apprenticeship

Tools

SharePoint Online

Microsoft Teams

Power Automate

Power Apps

Document management

Governance knowledge

ERP systems

SAP Business One awareness

Job description

CPM Acquisition Corp. seeks a SharePoint Administrator to support users, maintain content, and enable secure collaboration. You will work under guidance of the SharePoint Administrator and gain practical development in administration and enterprise app support.

The role emphasizes first-line support for SharePoint and SAP, site administration, user training, incident management, and governance, with opportunities to grow in Microsoft 365 and Power Platform.