Shacks Team Member - Guest Experience & Service

Rockwater Sandbanks; England; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Wagestream - Access your pay early

Amazing tips - Approximatley £1-1.5 0e

Employee referral scheme

Health assured - Employee assistance

25% off your food bill up to 4 people

Free staff meals on shift

Free uniform

Job summary

Rockwater Sandbanks is seeking a proactive Shacks Team Member to help deliver the Rockwater Experience across our beachfront venues. You will greet guests, upsell where appropriate, and ensure high standards of service, hygiene and licensing compliance.

You will maintain knowledge of the menu, operate the POS system, and work as part of a cheerful team to create memorable guest experiences. Benefits include Wagestream pay access, staff meals, and uniform provided.

Qualifications

• At least 1 year of customer facing experience.
• Ability to operate a POS system and handle payments accurately.

Responsibilities

• Maintain knowledge of shacks menu and offerings.
• Present take away drinks and food to Rockwater standards.
• Follow allergy procedures and health & safety rules.
• Maintain shack stock levels and equipment maintenance.
• Minimise wastage and record appropriately.
• Adhere to licensing laws and upsell to guests where appropriate.
• Use POS to place orders and ensure correct pricing.
• Deliver the Rockwater Experience following Waves of Service standards.

Skills

Customer facing experience

POS system experience

Tools

POS system

Job description

Rockwater Sandbanks is seeking a proactive Shacks Team Member to help deliver the Rockwater Experience across our beachfront venues. You will greet guests, upsell where appropriate, and ensure high standards of service, hygiene and licensing compliance.

You will maintain knowledge of the menu, operate the POS system, and work as part of a cheerful team to create memorable guest experiences. Benefits include Wagestream pay access, staff meals, and uniform provided.