Settlement Technician – Operations Support Team

DXC Technology Inc.; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Settlement Technician, der für die Validierung von Bankmandaten und die Einrichtung von Konten verantwortlich ist. In dieser Rolle unterstützen Sie Kunden, indem Sie deren Anfragen bearbeiten und sicherstellen, dass alle Prozesse reibungslos ablaufen. Sie werden Teil eines dynamischen Teams, das sich für kontinuierliche Verbesserung und Schulung einsetzt. Mit einem starken Fokus auf Kundenservice und einem Auge für Details tragen Sie zur Effizienz und Genauigkeit in einem sich ständig weiterentwickelnden Umfeld bei. Diese Position bietet Ihnen die Möglichkeit, in einem unterstützenden und inklusiven Arbeitsumfeld zu wachsen.

Benefits

Flexible Benefits

Private Medical Benefit

Dental Insurance

Travel Insurance

Perks at Work

Qualifications

• Starke Kundenservicefähigkeiten zur Unterstützung der Kundenanliegen.
• Gute analytische und Kommunikationsfähigkeiten zur Problemlösung.

Responsibilities

• Validierung von Bankmandaten und Registrierung, Bearbeitung von Anfragen.
• Einrichtung von Bankkonten in internen Systemen und Kundenkommunikation.

Skills

Kundenservice

Analytische Fähigkeiten

Kommunikationsfähigkeiten

Multitasking

Detailgenauigkeit

Druckresistenz

Flexibilität

Excel-Kenntnisse

Job description

Job Description:

Job Title - Settlement Technician

Location - Chatham, London

Contract - Permanent

Shift Pattern - Monday – Friday – 9am-5.30pm

Velonetic represents the joint ventures between DXC Technology, the International Underwriting Association (IUA), and Lloyd’s of London. We have been operating for over 20 years in the London market (Lloyd's and Company), in both the insurance and reinsurance business. Processing over £101 billion worth of premium and claims transactions today, we are building a new digital platform and services that will enable our customers to move transactions and money through the processing lifecycle with greater efficiency and speed.

Main Duties

• Validating bank mandates and other registration forms, raising queries as required
• Setting up bank accounts in our in-house systems
• Liaising with the customers and their banks
• Updating various system tables to ensure onward processing can complete
• Completion of various daily settlement tasks to ensure settlement runs smoothly
• Creating, and maintaining procedures to ensure the latest process is documented
• Providing evidence and responding to questions raised by internal and external auditors

Skills & Experience

• Strong customer service skills to ensure the customer is kept up to date with progress on their issue.
• Good analytical and communication skills are needed to ascertain the problems the customer is encountering so that you can resolve their issues in a timely manner.
• The ability to multitask is key as you will often be managing multiple queries from various customers simultaneously.
• You will need to have an eye for detail and work to a high degree of accuracy as it is important to be observant and notice any discrepancies or errors within documentation
• Change focus quickly as business needs dictate
• Work under pressure to meet challenging deadlines
• A flexible team player with a “can do” attitude
• Knowledge of banking and insurance processes is advantageous but not essential.
• Knowledge of Excel

Investment In Training and Development

We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications.

Our Culture

Here at Velonetic, we support with care and compassion. We are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace. We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment.

Employee Benefits

As part of our competitive remuneration package, flexible benefits are available. There is an option to “flex up and down” on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance.

You will also have access to ‘Perks at Work’, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.