Subsidence Building Technician

TN United Kingdom; Newport; Remote; GBP 30,000; Full time

Job summary

Join a dynamic Subsidence Team as a Claims Technician, where you will play a crucial role in managing and settling building claims. This position offers the opportunity to work remotely, providing technical solutions and support to surveyors while ensuring excellent customer service. You will negotiate settlements, oversee repair schedules, and collaborate with contractors to mitigate subsidence damage. If you thrive in a fast-paced environment and possess strong communication and organizational skills, this role is perfect for you. Enjoy a competitive salary, generous holiday allowance, and a comprehensive benefits package.

Benefits

25 days holiday

Company bonus scheme

Training opportunities

Career advancement opportunities

Qualifications

• 5+ years of experience in subsidence/buildings insurance claims.
• Excellent communication and organizational skills are essential.

Responsibilities

• Drive subsidence claims towards settlement as part of a remote team.
• Communicate effectively with customers and manage third-party contractors.

Skills

Building Insurance Claims Experience

Communication Skills

Organizational Skills

Problem-Solving Abilities

Customer Service Skills

Teamwork Skills

Attention to Detail

Computer Literacy

Education

Graduate Building Surveyor

Job description

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Claims Technician - Subsidence Team

Due to growth, an experienced Claims Technician is required to join a Subsidence Team where you will provide Technical Building claims solutions and support to a team of Surveyors and Claims Management professionals.

Main duties and responsibilities include:

1. Working as part of a remote, desk-based team to drive subsidence claims towards settlement.
2. Communicating effectively with customers, contractors, and insurer clients via telephone, email, and written correspondence.
3. Managing third-party companies to facilitate vegetation removal and drain repairs to mitigate subsidence damage.
4. Updating and creating building repair scopes using in-house schedules of rates.
5. Negotiating cash settlements for repairs with policyholders.
6. Managing panel contractors, overseeing repair schedules and controlling costs.
7. Settling claims under delegated authority.
8. Having previous subsidence/buildings insurance claims experience, extensive trade experience (5+ years), or being a graduate building surveyor.
9. Demonstrating excellent communication and organizational skills.
10. Providing a high standard of customer service.
11. Being computer literate with excellent verbal and written communication skills.
12. Thriving in a fast-paced, target-driven environment.
13. Exhibiting a positive attitude, flexibility, self-motivation, and teamwork skills.
14. Paying attention to detail and demonstrating problem-solving abilities.

Salary & Benefits:

• Up to £30,000 per annum.
• 25 days holiday plus an excellent benefits package.
• Company bonus scheme, training, and career advancement opportunities.