Service & Support Administrator

Driver Hire Norwich, Great Yarmouth and Lowestoft; Dereham; On-site; GBP 24,000 - 30,000; Full time

Job summary

Driver Hire Norwich, Great Yarmouth and Lowestoft near Dereham is seeking a Service & Support Administrator for a full-time, office-based role. Salary up to £30,000 DOE.

This varied position supports a busy service operation, handling customer and engineer requests and keeping systems up to date. You will coordinate with engineers, process invoices, manage stock, and assist with day-to-day financial administration.

Qualifications

• Previous experience in an administrative role is essential.
• Excellent attention to detail and well-organised approach.

Responsibilities

• Handle customer requests and enquiries by phone, email and other channels.
• Answer incoming telephone calls and provide a friendly, professional service.
• Coordinate with engineers to schedule and support customer requirements.
• Raise and process customer invoices.
• Order hardware, equipment and other stock as required.
• Monitor stock levels and ensure required items are available.
• Liaise with suppliers and customers.
• Maintain accurate records and keep systems up to date.
• Support the wider team with general administrative duties.
• Take on basic accounts responsibilities, including day-to-day financial administration.

Skills

Administrative experience

Attention to detail

Organised

Microsoft Office

Customer service

Communication

Independent working

Tools

QuickBooks

Job description

Service & Support Administrator

Full Time | Office Based | Salary up to £30,000 DOE

We are looking for a Service & Support Administrator on behalf of an established client near Dereham. This is a varied and hands‑on role, ideal for someone who enjoys being organised, working with customers and colleagues, and juggling multiple priorities throughout the day. This is a newly created role due to continued business growth. You'll work closely alongside an experienced team member who will provide support, guidance and training as you settle into the position.

The successful candidate will be a key point of contact for customers and engineers, helping to ensure that customer requests are dealt with efficiently and that the service operation runs smoothly.

The Role

Your responsibilities will include:

• Handling customer requests and enquiries by phone, email and other channels
• Answering incoming telephone calls and providing a friendly, professional service
• Coordinating with engineers to schedule and support customer requirements
• Raising and processing customer invoices
• Ordering hardware, equipment and other stock as required
• Monitoring stock levels and ensuring required items are available
• Liaising with suppliers and customers
• Maintaining accurate records and keeping systems up to date
• Supporting the wider team with general administrative duties
• Taking on some basic accounts responsibilities, including assisting with day‑to‑day financial administration

This is a multi‑faceted role, so no two days are likely to be exactly the same. You'll need to be comfortable moving between customer service, administration, purchasing, invoicing and supporting engineers as priorities change.

About You

Previous experience in an administrative role is essential, along with excellent attention to detail and a well‑organised approach to your work.

We're looking for someone who:

• Is confident and professional when dealing with customers
• Has excellent attention to detail
• Is highly organised and able to manage multiple tasks
• Is computer proficient and comfortable using Microsoft Office software packages
• Has a positive, upbeat and can‑do attitude
• Works well as part of an established team
• Is confident communicating with customers, suppliers and engineers
• Can work independently while knowing when to ask for support
• Is adaptable and enjoys a varied working environment

Accounts Experience - A Bonus

As part of the role, there could be an opportunity to take on some accounts responsibilities. Previous experience with QuickBooks would therefore be a major advantage, although this is not essential.

What We Offer

• Full-time, office‑based position
• Salary up to £30,000, depending on experience
• The opportunity to join an established and supportive team
• A varied role with plenty of responsibility
• The opportunity to develop your skills across administration, customer service, purchasing and accounts

If you're an organised, enthusiastic administrator who enjoys working with people, solving problems and keeping things running smoothly, we'd love to hear from you.

Please note that due to the remote placement of the office, suitable candidates will need their own transport