ServiceNow Technical Architect

JR United Kingdom; Liverpool; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company in Liverpool seeks a ServiceNow Technical Architect for a long-term contract. The role requires expertise in Customer Service Management, focusing on the design and implementation of scalable ServiceNow solutions. Ideal candidates will lead technical sessions and guide development, ensuring alignment with business objectives using innovative ServiceNow features.

Qualifications

• Seasoned architect with strong CSM expertise.
• Experience leading ServiceNow implementations required.
• Ability to collaborate with stakeholders for robust solutions.

Responsibilities

• Architect end-to-end ServiceNow solutions focusing on CSM.
• Lead technical design sessions and provide governance.
• Define best practices for development and integration.

Skills

ServiceNow

Customer Service Management (CSM)

Architectural Design

Integration Solutions

Technical Governance

Job description

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ServiceNow Technical Architect, Liverpool

Client: Innova Solutions

Location: Liverpool, United Kingdom

Job Category: Other

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EU work permit required:

Yes

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Job Title: ServiceNow Technical Architect

Long term Contract

Role Overview

Architect with strong overall expertise and CSM experience. He/She will need to work on connecting the client CSM portal with another portal and in all data exchange between the 2 portals.

We are seeking a seasoned ServiceNow Technical Architect with deep expertise in the Customer Service Management (CSM) module. This role involves leading the design, architecture, and implementation of scalable ServiceNow solutions that align with business objectives and technical standards.

Key Responsibilities

• Architect end-to-end ServiceNow solutions with a focus on CSM, ensuring alignment with enterprise architecture and business goals
• Lead technical design sessions, architecture reviews, and provide governance across ServiceNow implementations
• Define and enforce best practices for platform development, integration, and configuration
• Collaborate with stakeholders to translate business requirements into robust technical solutions
• Guide development teams and ensure adherence to architectural standards and coding practices
• Drive innovation by leveraging new ServiceNow features and capabilities