ServiceNow Technical Architect

JR United Kingdom; Stockport; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading company in the technology sector seeks an experienced ServiceNow Technical Architect for a long-term contract. The role involves designing and implementing scalable ServiceNow solutions with a focus on Customer Service Management (CSM). Successful candidates will have a proven track record in leading architectural projects and collaborating with various stakeholders to align technical solutions with business goals.

Qualifications

• Deep expertise in ServiceNow, particularly in the Customer Service Management (CSM) module.
• Experience leading technical design sessions and architecture reviews.
• Ability to define best practices for platform development and integration.

Responsibilities

• Architect end-to-end ServiceNow solutions focused on CSM.
• Lead various technical design sessions and governance across implementations.
• Collaborate with stakeholders to create robust technical solutions.

Skills

Customer Service Management (CSM)

ServiceNow solutions architecture

Technical design leadership

Integration knowledge

Job description

Job Title: ServiceNow Technical Architect

Long term Contract

Role Overview

We are seeking a seasoned ServiceNow Technical Architect with deep expertise in the Customer Service Management (CSM) module. This role involves leading the design, architecture, and implementation of scalable ServiceNow solutions that align with business objectives and technical standards.

Key Responsibilities

1. Architect end-to-end ServiceNow solutions with a focus on CSM, ensuring alignment with enterprise architecture and business goals
2. Lead technical design sessions, architecture reviews, and provide governance across ServiceNow implementations
3. Define and enforce best practices for platform development, integration, and configuration
4. Collaborate with stakeholders to translate business requirements into robust technical solutions
5. Guide development teams and ensure adherence to architectural standards and coding practices
6. Drive innovation by leveraging new ServiceNow features and capabilities
7. Work on connecting the client CSM portal with another portal and manage data exchange between the two portals