ServiceNow Technical Architect

JR United Kingdom; Chester; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company is seeking a highly skilled ServiceNow Technical Architect to oversee the implementation of ServiceNow solutions. You'll ensure alignment with business objectives and manage technical delivery across various projects. This role requires extensive ServiceNow experience, strong problem-solving skills, and excellent communication abilities.

Benefits

Flexible working hours

Professional development opportunities

Qualifications

• Minimum 5+ years of experience in Technical Architecture within the ServiceNow environment.
• ServiceNow certifications (Certified Implementation Specialist required).
• ServiceNow Certified Technical Architect preferred.

Responsibilities

• Lead design, development, and implementation of ServiceNow solutions.
• Manage Agile development teams and perform code reviews.
• Engage with customers from pre-sales to project closure.

Skills

Communication

Problem-solving

Collaboration

Education

Bachelor's degree in business or Information Technology

Tools

ServiceNow

Job description

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Our client is currently seeking a highly skilled and experienced ServiceNow Technical Architect to lead the design, development, and implementation of ServiceNow solutions across their enterprise. You will play a critical role in shaping their ServiceNow strategy, ensuring alignment with business goals, and driving digital transformation initiatives. This role requires a strong background in ServiceNow technical implementations, excellent communication skills, and the ability to work collaboratively with cross- functional teams.

Key Responsibilities:

• Extensive experience working with the ServiceNow platform, across a wide range of products (e.g. ITSM, ITOM, HRSD, CSM, IRM, SecOps)
• Experience in designing solutions to balance successful delivery of both recommended best practices and customer requirements, ensuring solutions are maintainable and scalable
• Experience preparing for and presenting to customers in demonstrations, workshops, show-and- tell sessions
• Experience managing challenging project situations
• Experience in managing Agile development teams and performing code reviews
• ServiceNow certifications (eg CIS, CAS, CTA or readiness to do this)
• Experience delivering technical training to developers, customers and non-technical resources
• Engage with customers at all stages from pre-sales to early life support
• Deliver the most complex elements of technical work in support of development teams
• Prepare and lead workshops related to your engagements with BA support
• Manage the technical aspects of delivery as part of a community of developers, including providing technical support to junior and fellow senior developers
• Produce design documents to propose solutions to customers and define the scope of activities to be carried out
• Hold regular stand-ups with delivery teams aligned to your work, completing code reviews and investigating blockers
• Attend and/or lead customer-facing meetings to support delivery, testing, handover and closure of project work
• Drive continuous improvement of the ServiceNow platform, leveraging new features and capabilities
• Participate in roadmap planning and platform strategy with business and IT leadership
• Work closely with project managers, developers, and other stakeholders to ensure successful project delivery.
• Provide guidance and support to junior team members.
• Participate in regular team meetings to review project progress, address issues, and ensure alignment with project objectives.
• Promote a positive and inclusive team culture that values diversity and collaboration.
• Provide exceptional levels of verbal and written communication to clients and the ability to build rapport via teams and face to face.
• Build and maintain strong relationships with clients, ensuring their needs and expectations are met.
• Communicate project status, risks, and issues to stakeholders in a clear and timely manner.
• Manage stakeholder expectations and ensure alignment with project goals.

Qualifications:

• Bachelor’s degree in business, Information Technology, or a related field, or comparable work experience gained.
• ServiceNow Certifications including Certified Implementation Specialist in multiple products (required)
• ServiceNow Certified Technical Architect (CTA) preferred but eligibility and openness to do this qualification in the future is acceptable
• ServiceNow Certified App Developer preferred
• Minimum of 5+ years of experience in Technical Architecture within the ServiceNow environment.
• Proven track record of successfully delivering projects for ServiceNow solutions.
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to manage multiple projects simultaneously and work well under pressure.