ServiceNow Solutions Lead - AI & IT Transformation

EY (Ernst & Young); Greater London; On-site; GBP 58,000 - 98,000; Full time

Job summary

EY in London seeks a Manager to lead ServiceNow transformations for a portfolio of clients, driving real business outcomes and complex platform programs.

You will own engagements across CMDB, IT, HR, Security and UX on the ServiceNow platform, mentoring teams and ensuring milestones are met while collaborating with global EY experts. This role offers travel flexibility and a comprehensive Total Rewards package.

Qualifications

• Experience with ServiceNow implementation and delivery to milestones.
• Certified in ServiceNow CIS and optional CIS modules.
• Proven ability to manage stakeholders and teams.
• Experience in Financial Services or consulting preferred.
• Willingness to travel as required.

Responsibilities

• Lead client engagements transforming ServiceNow solutions.
• Collaborate with teams to deliver value on time.
• Facilitate workshops and discovery with clients.
• Contribute to sales and solution design.
• Mentor junior staff and foster knowledge sharing.

Skills

ServiceNow experience

Stakeholder management

People management

Delivery to deadlines

Education

ServiceNow CIS Certification

ServiceNow Certified Administrator

Tools

ServiceNow CMDB

CSDM

IT Security

Job description

EY in London seeks a Manager to lead ServiceNow transformations for a portfolio of clients, driving real business outcomes and complex platform programs.

You will own engagements across CMDB, IT, HR, Security and UX on the ServiceNow platform, mentoring teams and ensuring milestones are met while collaborating with global EY experts. This role offers travel flexibility and a comprehensive Total Rewards package.