Manager - ServiceNow - UKI

EY (Ernst & Young); Greater London; On-site; GBP 58,000 - 98,000; Full time

Job summary

EY in London seeks a Manager to lead ServiceNow transformations for a portfolio of clients, driving real business outcomes and complex platform programs.

You will own engagements across CMDB, IT, HR, Security and UX on the ServiceNow platform, mentoring teams and ensuring milestones are met while collaborating with global EY experts. This role offers travel flexibility and a comprehensive Total Rewards package.

Qualifications

• Experience with ServiceNow implementation and delivery to milestones.
• Certified in ServiceNow CIS and optional CIS modules.
• Proven ability to manage stakeholders and teams.
• Experience in Financial Services or consulting preferred.
• Willingness to travel as required.

Responsibilities

• Lead client engagements transforming ServiceNow solutions.
• Collaborate with teams to deliver value on time.
• Facilitate workshops and discovery with clients.
• Contribute to sales and solution design.
• Mentor junior staff and foster knowledge sharing.

Skills

ServiceNow experience

Stakeholder management

People management

Delivery to deadlines

Education

ServiceNow CIS Certification

ServiceNow Certified Administrator

Tools

ServiceNow CMDB

CSDM

IT Security

Job description

Salary: £58,000 - 98,000 per year

Requirements

• We have previous technical and architectural experience of ServiceNow.
• We have ServiceNow CMDB / CSDM or ServiceNow Security experience.
• We have a proven track record of implementing ServiceNow and delivering to deadline and milestones.
• We are ServiceNow Certified Administrators with ServiceNow CIS in one or more ServiceNow modules.
• We can demonstrate evidence of delivering real and sustainable ServiceNow solutions.
• We have some experience of people management and can manage different types and groups of stakeholders to build commitment and understanding.
• Ideally, we also have relevant professional experience, such as previous work with a Big 4 or global management consultancy firm, a niche consultancy, or an in-house role with exposure to ServiceNow projects and broader digital transformation programmes.
• Ideally, we have experience of Financial Services across Banking, Insurance or Wealth Asset Management.
• Ideally, we have experience with broader ServiceNow solutions and/or other SaaS/PaaS tools.
• We are flexible to travel as and when the work requires.

Responsibilities

• We work with a portfolio of clients to transform AI, Agents, CMDB/CSDM, IT, HR, Moveworks, CRM, Risk and Security, or other capabilities through the ServiceNow platform.
• We help clients achieve business results through the application of technical solutions.
• We deliver quality, insightful solutions and balance priorities.
• We lead a range of projects and initiatives to deliver value and successful outcomes for our customers through the ServiceNow platform.
• We facilitate workshops and 1-2-1 sessions to understand client challenges and demonstrate potential solutions and outcomes.
• We develop and contribute technically and functionally to solutions and sales.
• We lead and support the development team within our customers to help them reach their potential and deliver outstanding outcomes and quality experiences.
• We set up and lead ways of working to ensure development is delivered in a fun, inclusive, positive, and energetic way.
• We provide and set assurance standards throughout the development lifecycle.
• We meet and manage deadlines individually, as part of a team, or as the leader of a team.
• We build effective relationships with clients and use our expertise to positively impact engagements and stakeholders.
• We participate in knowledge sharing and good practice development with UKI, EMEA and Global teams.
• We coach and develop others, acting as a positive role model for our people and clients.

Technologies

• AI
• CMDB
• CRM
• Support
• PaaS
• Security
• ServiceNow
• Network

More

We are EY, a globally connected team with a collaborative, inclusive and growing culture focused on helping build a better working world. In this Manager role, we support clients digital transformation programmes on the ServiceNow platform, with opportunities to configure, lead projects and develop our ServiceNow, consultancy and analytical skills. We offer a competitive remuneration package, flexible working support, career development, and a comprehensive Total Rewards package through FlexEY, including benefits covering holidays, health and well-being, insurance, savings, discounts, offers and promotions. We also provide continuous learning, leadership coaching and a diverse, inclusive environment. Our clients are UK and globally based, and the role is located in London, GB, SE1 2AF.