Manager - ServiceNow - TC- UKI

Ernst & Young Advisory Services Sdn Bhd; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working

Career development

Continuous learning

Diverse and inclusive culture

Job summary

EY is seeking a ServiceNow-focused Manager to support digital transformation initiatives on the ServiceNow platform for a portfolio of clients. You will lead strategic solutions, guide delivery and engage with stakeholders to ensure outcomes align with client priorities.

You will facilitate workshops, drive development efforts, and collaborate with UKI, EMEA and Global teams to deliver high-quality outcomes and strong client relationships.

Qualifications

• Previous technical and architectural experience of ServiceNow.
• ServiceNow CMDB / CSDM or ServiceNow Security experience.
• Proven track record delivering ServiceNow solutions by deadline and milestones.
• Experience with people management and stakeholder engagement.

Responsibilities

• Lead a range of projects to deliver value on the ServiceNow platform.
• Facilitate workshops and 1-2-1 sessions with clients to understand challenges and outcomes.
• Develop and contribute technically and functionally to solutions and sales.
• Lead and support development teams within customer environments to achieve outcomes.
• Set up and lead ways of working to ensure delivery is inclusive, positive and energetic.
• Provide assurance standards throughout the development lifecycle.
• Meet deadlines individually or as part of a team lead.
• Build relationships with clients to impact engagements positively.
• Participate in knowledge sharing with UKI, EMEA and Global teams.
• Coach and develop others and act as a role model.

Skills

ServiceNow experience

CMDB / CSDM experience

ServiceNow CIS

Delivering ServiceNow solutions

People management

Tools

ServiceNow platform

Job description

The opportunity

We believe that culture is a very special thing and place it at the core of everything we do. It enables our people to thrive personally and professionally and ensures the highest quality of service to our clients. We listen, we adapt, and we respect individual contributions and differences.

You’ll join a collaborative, inclusive, growing team that is looking for ideas and energy to continue to support our clients’ digital transformation programmes by delivering strategic change and solutions on the ServiceNow platform.

It’s an energising role, in which you’ll have plenty of opportunities to deliver great solutions and support the wider team with your knowledge and experience. It will allow you to have the flexibility to configure and lead on projects, giving you the ability to ensure you are up to date on ServiceNow.

As you do, we’ll support you in developing your ServiceNow, consultancy, analytical skills – along with relationships that help shape your career.

Responsibilities, Qualifications, Certifications - External

Your key responsibilities

Here, you’ll work with a portfolio of clients, each with their own backgrounds, strengths, and ambitions where we transform AI, Agents, CMDB / CSDM, IT, HR, Moveworks, CRM, Risk and Security or other capabilities through the ServiceNow platform.

As a Manager, you will play a key role in helping clients achieve business results through the application of technical solutions. You will be able to deliver quality, insightful solutions and balance priorities.

As a key part of the team you will:

• Be empowered to lead a range of projects / initiatives to deliver value and successful outcomes to our customers through the ServiceNow platform.
• Facilitate workshops and 1-2-1 sessions using the platform to understand client challenges and demonstrate the potential solutions and outcomes
• Develop and contribute technically and functionally to solutions and sales
• Lead and support the development team within our customers to allow them to reach potential and ensure they delivery outstanding outcomes and quality experiences
• Set up and lead ways of working to ensure the execution of the development is delivered in a fun, inclusive, positive, and energetic way
• Providing and setting the assurance standards throughout the development lifecycle
• Meet and mange deadlines individually, as part of and / or as the leader of a team
• Build effective relationships with clients; using your expertise to positively impact engagements and stakeholders
• Participate in knowledge sharing and good practice development, working with the UKI, EMEA and Global teams
• Coach and develop others, acting as a positive role model for our people and clients

Skills and Attributes for Success

• An open, inclusive growth mindset with a passion for collaboration
• A good communicator with the confidence to engage at different levels
• As a leader you’ll be able to build great relationships and create impact with first and last impressions
• You’ll understand there are always ‘naysayers’ and be resilient in the face of challenges – collaborating, seeking support, persuading, and influencing, as well as taking on board genuine concerns
• Self-starting, able to work independently and as part of a team
• Able to adapt and vary approaches, to suit client requirements and cultural considerations
• Our clients are UK and Globally based, so you’ll need to be flexible to travel as and when the work requires

To qualify for the role, you must have

• Previous technical and architectural experienceof ServiceNow
• ServiceNow CMDB / CSDM or ServiceNow Security experienceA proven track record of implementing ServiceNow, delivering to deadline and milestonesa
• ServiceNow Certified Administrator with ServiceNow CIS in one or more ServiceNow modules
• Demonstrable evidence of delivering real and sustainable ServiceNow solutions
• Some experience of people management and ability to manage different types/groups of stakeholders to build commitment and understanding

Ideally, you’ll also have

• Relevant professional experience, including for example previous work with a Big 4, global management consultancy firm, niche consultancy or performed an in-house role in which you gained exposure to ServiceNow projects and broader Digital Transformation programmes
• Experience of Financial Services across Banking, Insurance or Wealth Asset Management
• Experience with broader ServiceNow solutions and / or other SaaS / PaaS tools

What we look for

We’re interested in people with integrity who can collaborate with people from a diverse range of backgrounds and crucially a growth mindset.

What we offer

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.