Technical Consultant

Insight; England; On-site; GBP 65,000 - 95,000; Full time

Job summary

Insight Enterprises, Inc. is a Fortune 500 solutions integrator helping organisations accelerate their digital journey, modernise their business and maximise the value of technology.

Insight's technical expertise spans cloud and edge-based transformation solutions. The ServiceNow Technical Consultant designs, configures and delivers ServiceNow solutions that translate client requirements into usable, maintainable and scalable digital workflows.

Qualifications

• Minimum of 2 years of ServiceNow development and deployment experience.
• Experience of integrating disparate systems, both on-premise and in the cloud.
• ServiceNow certifications such as Certified System Administrator, Certified Application Developer and Certified Implementation Specialist.
• Experience of Agile ways of working.
• Understanding and experience of low code/no code development such as Creator Workflows.
• Experience of HR Service Delivery, SecOps and GRC modules.
• Integration experience including Integration Hub, REST, SOAP, SFTP and MID Servers.
• Understanding of LDAP, SSL, SSO and VPN.

Responsibilities

• Translate client requirements into scalable ServiceNow solutions.
• Configure and deliver ServiceNow workflows across the implementation lifecycle.
• Support data migration, testing and deployment activities.
• Collaborate with architects, developers and analysts to deliver client outcomes.
• Create and maintain solution documentation and best practices.

Skills

ServiceNow development

Client engagement

Agile methods

Low-code/No-code

System integration

Security controls

Communication

Strategic thinking

Education

ServiceNow Certification (Admin, App Dev, Implementer)

Tools

Integration Hub

REST

SOAP

MID Servers

SFTP

Job description

Insight Enterprises, Inc. is a Fortune 500 solutions integrator helping organisations accelerate their digital journey, modernise their business and maximise the value of technology. Insight's technical expertise spans cloud and edge-based transformation solutions, supported by global scale and deep partnerships with leading and emerging technology providers. The Insight Consultancy Practice provides expert advice and delivery capability across EMEA, helping clients shape and implement technology solutions that support their business and IT strategies.

The ServiceNow Technical Consultant designs, configures and delivers ServiceNow solutions that translate client requirements into usable, maintainable and scalable digital workflows. The role combines client-facing consulting, platform configuration and technical delivery across the implementation lifecycle, from discovery and requirements through design, build, testing, deployment, adoption and continuous improvement.

Working with client stakeholders, architects, developers, business analysts, project teams and service owners, the postholder recommends proportionate solutions using ServiceNow standard capabilities wherever practical. They produce clear solution documentation, support integrations and data migration, manage delivery risks and help clients achieve measurable improvements in service experience, workflow efficiency, data quality and platform adoption. The role may support several concurrent customer engagements and contribute reusable assets and lessons learned to the wider Consulting Practice.

Purpose:

A ServiceNow Technical Consultant delivers and integrates ServiceNow solutions. They are responsible for planning and designing large groups of stories.

A ServiceNow Technical Consultant is responsible for underpinning good development processes including managing tools and testing environments, central code control, maintaining development standards and creating solutions that automate systems.

• Transform technical requirements into an effective solution to meet objectives Provide coaching and mentoring to more junior colleagues
• Ensure that deployment strategies for products are repeatable, scalable and highly available
• Have deep technical knowledge, providing support to delivery teams and solving complex problems
• Develop test plans and strategies, building on the Automated Test Framework where required
• Support and maintain ServiceNow instances, including patching and upgrade activities
• Work with pre-sales and architects to support, validate and help deliver client presentations, workshops and responses to technical and business enquiries Person Specification:
• Availability and capacity management. You can manage service components to ensure they meet business needs and performance targets.
• Development process optimisation. You can identify process optimisation opportunities and contribute to the implementation of proposed solutions.
• Information security. You can understand information security. You can design solutions and services with security controls embedded, specifically engineered with mitigation of security threats as a core feature.
• Modern standards approach. You can competently apply a modern standards approach and guide others to do so.
• Design and build. You can collaborate with others when necessary to review specifications. You can use the agreed specifications to design, code, test and document configuration or scripts of medium-to-high complexity, using the right standards and tools.
• Prototyping. You can approach prototyping as a team activity, actively soliciting prototypes and testing with others. You can establish design patterns and iterate them. You can use a variety of prototyping methods and choose the most appropriate.
• Service support. You can demonstrate a breadth of understanding of service support.
• Systems design. You can design systems characterised by medium levels of risk, impact, and business or technical complexity. You can select appropriate design standards, methods and tools, and ensure they are applied effectively. You can review the systems designs of others to ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and technology.
• Systems integration. You can define the integration build. You can co-ordinate build activities across systems. You can understand how to undertake and support integration testing activities.
• User focus. You can collaborate with user researchers and can represent users internally. You can explain the difference between user needs and the desires of the user. You can champion user research to focus on all users. You can prioritise and define approaches to understand the user story, guiding others in doing so. You can offer recommendations on the best tools and methods to use.

Desired Criteria

• Experience of working on multiple client engagements
• ServiceNow certifications such as Certified System Administrator, Certified Application Developer and Certified Implementation Specialist
• Experience of Agile ways of working
• Understanding and experience of low code/no code development such as Creator Workflows
• Minimum of 2 year’s experience in development and deployment with ServiceNow
• Experience of integrating disparate systems, both on-premise and in the cloud
• Experience of less common ServiceNow modules such as HR Service Delivery, SecOps and GRC
• Integration experience including Integration Hub, REST, SOAP, SFTP and MID Servers
• Understanding of key technologies such as LDAP, SSL, SSO and VPN
• ITIL v4 certified Personal Characteristics A role model of collaborative working, valuing and developing employees
• Confident and effective communication and engagement
• High levels of commitment to the achievement of‑business objectives.
• Articulates a clear vision in the day to day delivery of services
• A strategic and innovative thinker who can translate strategy into operational and project plans and business and commercial goals into a highly engaging and robust people strategy
• Able to manage information and interpret and present high quality written, oral and numerical information.
• Able to inspire others to deliver great customer service
• Proven ability to challenge, influence and do things differently with positive business benefits
• Resilient, determined to positively overcome barriers
• Demonstrable commitment to Insight’s purpose and values