Senior ServiceNow Functional Consultant | ITSM & PM Lead

Computacenter; Hatfield; On-site; GBP 55,000 - 75,000; Full time

Job summary

Computacenter is seeking a Senior Business Analyst / Functional Consultant to join their Group Information Services team in Hatfield, UK. The role involves analyzing enhancement requests, leading workshops, and ensuring solutions are aligned with industry best practices. Candidates should have over 7 years of experience in business analysis or project management, preferably within IT Service Management, with strong knowledge of ServiceNow applications. This position offers autonomy and the opportunity to drive impactful change within a dynamic team environment.

Qualifications

• 7+ years in Business Analysis/Project management and 3 years in IT Service Management.
• Lead business analyst for an application development project in medium to large companies.
• Strong experience in enhancing core business systems.

Responsibilities

• Analyze enhancement requests and prioritize them with stakeholders.
• Define requirements and processes for new applications.
• Lead workshops for requirement alignment across teams.
• Ensure solutions meet functional requirements through testing.
• Produce project plans and reports as needed.

Skills

Business Analysis

Project Management

ServiceNow applications

Agile/Scrum / Waterfall framework

ITIL knowledge

Requirements Analysis

Excellent Communication

Tools

ServiceNow

Job description

Computacenter is seeking a Senior Business Analyst / Functional Consultant to join their Group Information Services team in Hatfield, UK. The role involves analyzing enhancement requests, leading workshops, and ensuring solutions are aligned with industry best practices. Candidates should have over 7 years of experience in business analysis or project management, preferably within IT Service Management, with strong knowledge of ServiceNow applications. This position offers autonomy and the opportunity to drive impactful change within a dynamic team environment.