ServiceNow Product Manager

LA International; United Kingdom; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading consultancy in the United Kingdom is seeking a ServiceNow Product Manager for a 6-month contract. The role involves defining governance frameworks for ServiceNow, leading integration initiatives, and engaging with various stakeholders. Ideal candidates will have proven experience in product management, a strong understanding of ServiceNow, and excellent communication skills. This is a great opportunity to make a significant impact within a progressive organization.

Qualifications

• Proven experience in product management within enterprise technology environments.
• Strong understanding of ServiceNow platform capabilities and governance models.
• Experience with integration delivery particularly ITSM tools.

Responsibilities

• Define and maintain governance frameworks for ServiceNow.
• Lead integration initiatives with ServiceNow.
• Act as primary liaison between product, engineering, and service support teams.
• Monitor and improve ITSM & ServiceNow tooling performance.

Skills

Product management

ServiceNow platform governance

Integration delivery

Stakeholder management

AI and automation tooling

Job description

ServiceNow Product Manager

6 Month contract initially

Based: 2 days Onsite in London/Coventry P/W | Rate: £500 - £550 p/d (via Umbrella company)

We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a ServiceNow Product Manager to join the team.

Key Responsibilities

• Platform Governance
  • Define and maintain governance frameworks for ServiceNow, including CSDM implementation and RACI matrices.
  • Ensure compliance with enterprise architecture and security standards.
• Integration Delivery
  • Lead integration initiatives such as SAP GRC Access Control with ServiceNow under the CCT Programme as well as Cloud Discovery.
  • Collaborate with technical teams to deliver scalable and secure platform integrations.
• Stakeholder Engagement
  • Act as the primary liaison between product, engineering, and service support teams.
  • Facilitate workshops and stand-ups including the ServiceNow Leadership Stand-Up.
• Strategic Tooling Initiatives
  • Contribute to AI productivity tooling showcases.
  • Represent the Tech Tooling team in quarterly showcases and innovation forums.
• Operational Excellence
  • Monitor and improve ITSM & ServiceNow tooling performance.
  • Maintain documentation and reporting for platform enhancements and stakeholder communications.

Key Skills & Experience

• Proven experience in product management within enterprise technology environments.
• Strong understanding of ServiceNow platform capabilities and governance models.
• Experience with integration delivery particularly ITSM tools.
• Excellent stakeholder management and communication skills.
• Familiarity with AI and automation tooling is a plus.

This is an excellent opportunity on a great project of work. If you are looking for your next exciting opportunity, apply now for your CV to reach me directly; we will respond as soon as possible.

LA International welcomes applications from all sections of the community and from people with diverse experience and backgrounds.