ServiceNow Lead Developer

Accenture UK & Ireland; Greater London; Presencial; GBP 95 000 - 135 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

25 days vacation per year

Private medical insurance

Gym discounts

Resumo da oferta

Accenture UK & Ireland in London seeks a ServiceNow Lead Developer to drive the technical design and delivery of ServiceNow solutions across ITOM, ITSM, CSM and IRM. You will lead cross-functional teams, ensuring best practices, secure architectures and scalable integrations.

You will translate business requirements into scalable technical solutions, mentor developers, and collaborate with architects, analysts and clients to deliver high-impact outcomes.

Qualificações

• Extensive hands-on ServiceNow development expertise.
• Certifications in System Administration, CAD, ITSM/CSM/IRM; TAC desirable though not mandatory.
• Strong knowledge of integration architecture and cloud technologies.
• Able to translate business outcomes into scalable technical solutions.
• Excellent client-facing and leadership skills.
• Proficiency in JavaScript, Flow Designer, IntegrationHub and ServiceNow frameworks.
• Experience delivering enterprise-scale ServiceNow implementations.
• Strong understanding of platform architecture and integration patterns.
• Excellent stakeholder management and communication skills.
• Desirable expertise across ITSM, ITOM, IRM, CSM, TSM; knowledge of AIOps and Now Assist.
• Experience learning new technologies and designing scoped applications.
• SC clearance is desirable or obtainable.

Responsabilidades

• Lead the technical implementation and development of ServiceNow solutions across ITOM, IRM, CSM, TSM, Event management, Service Mapping, AIOps, Now Assist, and Agentic AI capabilities.
• Translate architectural designs and functional requirements into scalable technical solutions.
• Design and develop complex workflows, business rules, integrations, portal experiences, automation solutions, and AI-enabled capabilities.
• Act as the technical lead for development teams, ensuring adherence to coding standards, development best practices, and platform governance.
• Drive solution quality through code reviews, technical mentoring, and deployment governance.
• Develop integrations using REST, SOAP, Flow Designer, IntegrationHub, MID Server, and external platforms.
• Implement AI-powered use cases leveraging Now Assist, predictive intelligence, virtual agents, and Agentic AI workflows.
• Work closely with architects, business analysts, product owners, and client stakeholders to deliver successful solutions.
• Support troubleshooting, defect resolution, technical documentation, and performance optimisation activities.
• Contribute to reusable components, accelerators, development standards, and automation frameworks.
• Ensure solutions are scalable, secure and aligned to ServiceNow best practices.
• Provide technical leadership to development teams and code reviews.

Conhecimentos

ServiceNow development

JavaScript

Flow Designer

IntegrationHub

REST APIs

SOAP

Code reviews

Stakeholder management

Ferramentas

Now Platform

MID Server

Now Assist

Agentic AI

Descrição da oferta de emprego

Career Level: 8-9
Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application.
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

Job: ServiceNow Lead Developer
Location: London
Career Level: 8-9
Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application.
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO.

As a Team

You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.
If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.
This role exerts a company-wide cross-functional influence and helps provide strategic leadership or vision to the whole organisation. As ServiceNow Technical Architect you will hold Technical responsibility for applications across the delivery of Professional Services ServiceNow engagements. This includes control of technical scope, adherence to scope and implementation in-line with best practice across all engagements.

As a ServiceNow Lead Developer, you will:

• Lead the technical implementation and development of ServiceNow solutions across ITOM, IRM, CSM, TSM, Event management, Service Mapping, AIOps, Now Assist, and Agentic AI capabilities.
• Translate architectural designs and functional requirements into scalable technical solutions.
• Design and develop complex workflows, business rules, integrations, portal experiences, automation solutions, and AI-enabled capabilities.
• Act as the technical lead for development teams, ensuring adherence to coding standards, development best practices, and platform governance.
• Drive solution quality through code reviews, technical mentoring, and deployment governance.
• Develop integrations using REST, SOAP, Flow Designer, IntegrationHub, MID Server, and external platforms.
• Implement AI-powered use cases leveraging Now Assist, predictive intelligence, virtual agents, and Agentic AI workflows.
• Work closely with architects, business analysts, product owners, and client stakeholders to deliver successful solutions.
• Support troubleshooting, defect resolution, technical documentation, and performance optimisation activities.
• Contribute to reusable components, accelerators, development standards, and automation frameworks.
• Ensure solutions are scalable, secure and aligned to ServiceNow best practices.
• Provide technical leadership to development teams and code reviews.

We are looking for experience in the following skills:

• Strong hands-on ServiceNow development experience.
• ServiceNow certification in System Administration, ServiceNow Certified Application Developer, Implementation Specialist in ITSM, CSM, IRM. Certified Technical Architect certification is highly desirable but not mandatory.
• Strong knowledge of integration architecture, cloud technologies and enterprise platforms.
• Ability to translate business outcomes into scalable technical solutions.
• Excellent client-facing, presentation and leadership skills.
• Proficiency in JavaScript, Flow Designer, IntegrationHub and ServiceNow development frameworks.
• Experience delivering enterprise-scale ServiceNow implementations.
• Strong understanding of platform architecture and integration patterns.
• Excellent stakeholder management and communication skills.
• Expertise across ITSM, ITOM, IRM, Customer Service Management (CSM), and Telecommunications Service Management (TSM) is desirable. Experience with AIOps, Now Assist, Agentic AI, and related business process transformation initiatives would be highly advantageous.
• Exhibits prior and current technical expertise in web technology and the ability to learn new technology.
• Understanding of and experience selling to enterprise IT architecture.
• Exhibits strong technical expertise in designing and delivering scoped application
• SC clearance is desirable, or the ability to obtain SC clearance is required.

What’s In It For You

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days of vacation per year, access to app based fitness classes and discounts on range of gyms, private medical insurance and three days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for.