ServiceNow ITOM Event Architect & Integration Lead

KBC Technologies Group; Reading; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading technology solutions provider in the UK is seeking an experienced ServiceNow ITOM Event Management Architect to design and optimize SaaS-based ITOM solutions. This role involves translating business requirements into scalable solutions while ensuring adherence to best practices. The ideal candidate will have strong hands-on experience with ServiceNow, specifically in ITOM/Event Management, as well as expertise in integration and CMDB standards. Competitive remuneration and a collaborative work environment are offered.

Qualifications

• Strong hands-on experience implementing ServiceNow SaaS solutions, specifically ITOM/Event Management.
• Deep expertise in CMDB and CSDM framework.
• Experience in Service Mapping and pattern debugging.

Responsibilities

• Lead the architecture, configuration, and deployment of ServiceNow ITOM Event Management.
• Translate functional and technical requirements into technical specifications.
• Collaborate with executives, SMEs, and business stakeholders on solution assessments.

Skills

ServiceNow SaaS solutions

Alert correlation

Deduplication and suppression

CMDB

CSDM framework

Horizontal Discovery

Cloud Discovery (AWS, Azure, GCP)

Service Mapping

Integration (SNMP traps, REST/SOAP APIs, MID Server, Webhooks)

ITIL/ITSM processes

Job description

A leading technology solutions provider in the UK is seeking an experienced ServiceNow ITOM Event Management Architect to design and optimize SaaS-based ITOM solutions. This role involves translating business requirements into scalable solutions while ensuring adherence to best practices. The ideal candidate will have strong hands-on experience with ServiceNow, specifically in ITOM/Event Management, as well as expertise in integration and CMDB standards. Competitive remuneration and a collaborative work environment are offered.