ServiceNow Implementation Specialist

JR United Kingdom; Swindon; Remote; GBP 60,000 - 75,000; Full time

Job summary

A global business and technology transformation partner is seeking a ServiceNow Implementation Specialist in Swindon. The role involves designing innovative solutions across various ServiceNow applications while ensuring integration and a seamless user experience. This position allows flexible working arrangements, with a competitive salary and a supportive team environment.

Qualifications

• Proven track record in ServiceNow focusing on customer, technology, and employee workflows.
• Strong analytical mindset.
• Deep understanding of customer journey and employee lifecycle touchpoints.

Responsibilities

• Design and develop solutions for ServiceNow workflow applications.
• Configure the Next Experience UI for tailored interactions and role-based dashboards.
• Integrate ServiceNow applications with external systems using REST/SOAP APIs.

Skills

ServiceNow platform expertise

Integration skills with external systems

Excellent communication

Problem-solving skills

Job description

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ServiceNow Implementation Specialist, Swindon, Wiltshire

Client:

Location: Swindon, Wiltshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

7

Posted:

16.06.2025

Expiry Date:

31.07.2025

Job Description:

A global business and technology transformation partner is looking to hire a ServiceNow Implementation Specialist to join their new team.

WARNING: Candidates who require company support to legally live and work in the UK cannot be considered.

To be successful, you must obtain Security Check (SC) clearance, which requires residing continuously in the UK for the last 5 years.

Responsibilities include:

• Technical Development: Design and develop solutions for ServiceNow workflow applications:
• Customer Experience Workflow Applications: Customer Service Management (CSM), Field Service Management, Customer Service Portal
• Technology Experience Workflow Applications: IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)
• Employee Experience Workflow Applications: HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery

User Experience: Utilize ServiceNow's Experience Layer components to build modern, intuitive user interfaces:

• Configure and enhance the Next Experience UI for tailored interactions
• Use UI Builder and Service Portal to deliver role-based dashboards and customized workflows

Integration and Data Management:

• Integrate ServiceNow applications with external systems using REST/SOAP APIs and IntegrationHub
• Manage data migration and ensure data integrity across systems
• Work with Workflow data fabric and RaptorDB

Experience needed:

• Proven ServiceNow platform expertise focusing on customer, technology, and employee workflows
• Deep understanding of customer journey and employee lifecycle touchpoints
• Strong integration skills with external systems
• Excellent communication and collaboration abilities
• Problem-solving skills with analytical mindset

Role is remote/flexible UK-wide, with occasional office visits.

Hiring process: two steps

Salary: up to £75,000 annually DOE

Full-time direct hire (B2B not available)

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