ServiceNow Implementation Specialist

JR United Kingdom; Hounslow; Remote; GBP 60,000 - 75,000; Full time

Job summary

A global business technology partner is seeking a ServiceNow Implementation Specialist to join a new team in South West London. This role focuses on designing and developing innovative workflow solutions across various service applications. Candidates must have ServiceNow expertise and the ability to integrate systems, ensuring end-to-end workflows that optimize customer and employee experiences.

Qualifications

• Proven experience with ServiceNow focusing on workflows.
• Deep understanding of customer journey optimization.
• Strong knowledge of employee lifecycle touch points.

Responsibilities

• Design and develop solutions for ServiceNow workflow applications.
• Integrate ServiceNow applications with external systems.
• Utilise ServiceNow's Experience Layer components to build user interfaces.

Skills

ServiceNow Expertise

Integration Skills

Communication and Collaboration

Problem-Solving

Job description

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ServiceNow Implementation Specialist, south west london

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Client:

Location:

south west london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

A global business and technology transformation partner is looking to hire a ServiceNow Implementation Specialist to join their brand new team.

WARNING: for this role candidates who require company support to legally live and work in the UK cannot be considered.

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years.

You will take part of the:

Technical Development - Design and develop solutions for ServiceNow workflow applications, including:

• Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal
• Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)
• Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery

User Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfaces

• Configure and enhance the Next Experience UI for tailored and seamless interactions
• Use UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirements

Integration and Data Management

• Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub.
• Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity.
• Workflow data fabric and RaptorDB

Experience you need to have:

• ServiceNow Expertise: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows.

• Customer and Employee Insights:

o Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce.

o Strong knowledge of employee lifecycle touch points, such as onboarding, daily productivity, and career development.

• Integration Skills: Expertise in integrating ServiceNow with external systems to create end-to-end workflows.

• Communication and Collaboration: Ability to translate technical concepts into business outcomes and work effectively with diverse teams.

• Problem-Solving: Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions.

Role is remote / flexible UK wide (you might be requested to go to the nearest office to you from time to time)

Hiring process: two steps

Salary- up to £75,000 annually DOE

Direct hire full time employee opportunity (B2B contract is not available).

We offer an attractive referral scheme for placements we make (Terms & Conditions apply). https://www.tenthrevolution.com/referral-scheme so if you know anyone in your network who might be suitable or is looking for a specific role, please refer them to me.

Apply here if you would like to join a professional community of experts, who have got your back and will support you, every step of the way.