ServiceNow Developer

Castle Water; Blairgowrie and Rattray; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Competitive salary £45,000 – £50,000

Company pension

Life insurance

Sick pay

Cycle-to-work

On-site parking

Mon-Fri schedule

Job summary

Castle Water is seeking a ServiceNow Developer to design, develop, configure, and maintain solutions across ITSM, ITOM, SPM, and Service Portal, aligned with governance and change processes. You will work with Product Owners, Platform Administrators, Business Analysts, and Architects to deliver measurable value.

Responsibilities include implementing CSDM maturity, building ITOM solutions, developing Service Portal experiences, and creating robust integrations via APIs and Integration Hub.

Qualifications

• Experience with ServiceNow integrations using web services (REST, SOAP) and MID servers.
• Certified Application Developer with hands-on ServiceNow experience.
• Bachelor’s degree in Computer Science, IT, or related field.
• Knowledge of ITSM, ITOM, CSDM, and Service Portal concepts is desirable.
• Familiarity with ATF or automated test tools is a plus.

Responsibilities

• Develop and maintain ServiceNow solutions in line with best practices and standards.
• Design, configure, and enhance ITSM processes (Incident, Problem, Change, Request, Knowledge).
• Support CSDM maturity and ensure alignment of services, apps, infra, and business capabilities.
• Develop ITOM solutions including Discovery, Service Mapping, Event Management, and CMDB integrations.
• Develop and optimise Service Portal experiences and self-service capabilities.
• Build integrations between ServiceNow and third-party systems using APIs and Integration Hub.
• Collaborate with stakeholders to translate requirements into technical solutions and drive automation.
• Support platform upgrades and releases; ensure compatibility with existing functionality.
• Conduct testing with Head of Test and maintain technical documentation.

Skills

SQL knowledge

Education

Certified ServiceNow Administrator

Bachelor’s degree in Computer Science / IT

Certified Application Developer

Tools

ATF

Job description

As a ServiceNow Developer, you will work closely with stakeholders across IT and the wider business to design, develop, configure, and maintain solutions that support operational excellence, service management, strategic portfolio management, and platform governance. The role will be responsible for developing and supporting solutions across the ServiceNow platform, with particular focus on Common Service Data Model (CSDM), IT Operations Management (ITOM), IT

Service Management (ITSM), Strategic Portfolio Management (SPM), and Service Portal capabilities. The successful candidate will play a key role in ensuring the platform is aligned to business requirements, follows ServiceNow best practices, and delivers measurable value across the organisation.

The ServiceNow Developer will work closely with Product Owners, Platform Administrators, Business Analysts, Architects, and the Head of Test to ensure all development activities are appropriately designed, tested, documented, and released into production in accordance with established governance and change management processes.

• · Competitive salary: £45,000 – £50,000 per year
• · Company pension, life insurance and sick pay
• · Cycle-to-work scheme and on-site parking
• · Monday to Friday schedule, so your weekends are all yours

What you\'ll be doing

· Develop and maintain solutions across the ServiceNow platform in accordance with ServiceNow best practices and development standards.

· Design, configure, and enhance capabilities within ITSM, including Incident, Problem, Change,

· Request, Knowledge, and Service Catalogue processes.

· Support the implementation and ongoing maturity of CSDM, ensuring alignment between services, applications, infrastructure, and business capabilities.

· Develop and optimise ITOM solutions, including Discovery, Service Mapping, Event Management, CMDB integrations, and operational visibility tooling.

· Configure and enhance SPM capabilities to support project, portfolio, demand, resource, and strategic planning processes.

· Design and develop user-focused experiences within Service Portal, creating intuitive self-service capabilities for both employees and customers.

· Build and maintain integrations between ServiceNow and third-party systems using APIs, Integration Hub, web services, and other integration technologies.

· Collaborate with stakeholders to gather requirements, translate business needs into technical solutions, and identify opportunities for automation and process improvement.

· Support platform upgrades, releases, and enhancements, ensuring compatibility with existing functionality and customisations.

· Work closely with the Head of Test to ensure all developments undergo appropriate functional, integration, user acceptance, and regression testing.

· Create and maintain technical documentation, development standards, and knowledge articles.

· Act as an escalation point for complex platform issues requiring development expertise.

· Promote platform governance, data quality, and adherence to ServiceNow architectural standards.

What you\'ll bring to the role

· Experience with ServiceNow integrations using web services (REST, SOAP), MID Servers, and other integration methods.

· Certified Application Developer (minimum 2 years’ experience)

· Certified ServiceNow Administrator

· Bachelor’s degree in Computer Science, Information Technology, or related field.

Not mandatory but beneficial:

• a. Knowledge of database concepts and SQL.
• b. Experience with ATF or any other automated test tools integration with ServiceNow

Castle Water is redefining the utilities sector as one of the fastest-growing and most successful companies in the UK. Guided by our core values of fairness, transparency, tenacity and being supportive, we deliver outstanding service to a diverse range of customers, including some of the UK’s largest companies and public sector organisations.

We believe in putting people first. Whether it’s creating positive interactions with our customers or fostering a supportive workplace culture, our commitment to fairness and transparency ensures we build lasting relationships with our customers.

With over 20,000 5-star Trustpilot reviews, our reputation is built on trust and excellence. We tackle every challenge with tenacity and a dedication to doing what’s fair and right.

Our head office in Blairgowrie, Perthshire, is located within easy reach of Perth and Dundee. As a company embedded in the local community, we actively participate in events that reflect our supportive values. We also have offices in Brentford, London, and Ayr, offering plenty of opportunities to join our growing team.

If you’re looking for company that’s dynamic, forward-thinking and values-driven, Castle Water is the place for you.

It’s been an incredibly rewarding experience

We’re committed to making the process as smooth and accessible as possible. If you need any additional support or reasonable adjustments, please let us know. You can reach us by calling 01250 718700 or emailing [e-mail].

• 2026
• Castle Water Careers. All rights reserved.