ServiceNow Developer: ITSM, ITOM, SPM Specialist

Castle Water; Blairgowrie and Rattray; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Competitive salary £45,000 – £50,000

Company pension

Life insurance

Sick pay

Cycle-to-work

On-site parking

Mon-Fri schedule

Job summary

Castle Water is seeking a ServiceNow Developer to design, develop, configure, and maintain solutions across ITSM, ITOM, SPM, and Service Portal, aligned with governance and change processes. You will work with Product Owners, Platform Administrators, Business Analysts, and Architects to deliver measurable value.

Responsibilities include implementing CSDM maturity, building ITOM solutions, developing Service Portal experiences, and creating robust integrations via APIs and Integration Hub.

Qualifications

• Experience with ServiceNow integrations using web services (REST, SOAP) and MID servers.
• Certified Application Developer with hands-on ServiceNow experience.
• Bachelor’s degree in Computer Science, IT, or related field.
• Knowledge of ITSM, ITOM, CSDM, and Service Portal concepts is desirable.
• Familiarity with ATF or automated test tools is a plus.

Responsibilities

• Develop and maintain ServiceNow solutions in line with best practices and standards.
• Design, configure, and enhance ITSM processes (Incident, Problem, Change, Request, Knowledge).
• Support CSDM maturity and ensure alignment of services, apps, infra, and business capabilities.
• Develop ITOM solutions including Discovery, Service Mapping, Event Management, and CMDB integrations.
• Develop and optimise Service Portal experiences and self-service capabilities.
• Build integrations between ServiceNow and third-party systems using APIs and Integration Hub.
• Collaborate with stakeholders to translate requirements into technical solutions and drive automation.
• Support platform upgrades and releases; ensure compatibility with existing functionality.
• Conduct testing with Head of Test and maintain technical documentation.

Skills

SQL knowledge

Education

Certified ServiceNow Administrator

Bachelor’s degree in Computer Science / IT

Certified Application Developer

Tools

ATF

Job description

Castle Water is seeking a ServiceNow Developer to design, develop, configure, and maintain solutions across ITSM, ITOM, SPM, and Service Portal, aligned with governance and change processes. You will work with Product Owners, Platform Administrators, Business Analysts, and Architects to deliver measurable value.

Responsibilities include implementing CSDM maturity, building ITOM solutions, developing Service Portal experiences, and creating robust integrations via APIs and Integration Hub.