ServiceNow CMDB & Data Governance Specialist (Hybrid)

Hogan Lovells Cadwalader; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

Hogan Lovells Cadwalader is seeking a ServiceNow Data and CMDB Specialist to govern CMDB data, ensure data quality, and support reporting across ServiceNow, Power BI and related platforms. The role emphasizes ownership of data standards, collaboration with owners, and enabling reliable service management insights.

You will work across London, Birmingham, and Johannesburg with a hybrid pattern (up to 40% home-based) and flexible working arrangements.

Qualifications

• Typically at least five years of ServiceNow CMDB/data governance experience.
• Experience creating ServiceNow reports and dashboards.
• Familiarity with Power BI or similar reporting tools.

Responsibilities

• Own CMDB governance, data quality and CMDB maturity.
• Define and enforce data ownership and data requirements with owners.
• Monitor data quality, investigate root causes and coordinate corrective actions.
• Maintain data sources, integration dependencies and data standards.
• Develop cross-platform reports and dashboards with stakeholders.

Skills

Strong analytical skills

Clear communication

Ownership mindset

Problem solving

Stakeholder collaboration

Education

ServiceNow CMDB / data-governance experience (certifications beneficial)

ServiceNow Certified System Administrator (beneficial)

Reporting experience (Power BI / similar)

Tools

Power BI

Microsoft Fabric

SQL

Job description

Hogan Lovells Cadwalader is seeking a ServiceNow Data and CMDB Specialist to govern CMDB data, ensure data quality, and support reporting across ServiceNow, Power BI and related platforms. The role emphasizes ownership of data standards, collaboration with owners, and enabling reliable service management insights.

You will work across London, Birmingham, and Johannesburg with a hybrid pattern (up to 40% home-based) and flexible working arrangements.