ServiceNow CMDB & Data Governance Specialist

Hogan Lovells; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Hogan Lovells Cadwalader seeks a ServiceNow Data and CMDB Specialist to govern CMDB data, ensure accuracy of CI relationships and lifecycle, and align data with service-management processes across IT, business units and stakeholders.

You will own data standards, discovery, integration data quality and reporting, including dashboards in Power BI, and support AI readiness for Now Assist. This role sits in a large, global law firm with complex data needs.

Qualifications

• Typically, extensive practical ServiceNow CMDB experience with data governance and reporting.
• Experience maintaining data quality and governance for CMDB, discovery, and integrations.
• Hands-on experience creating ServiceNow reports and dashboards, turning requirements into measures.

Responsibilities

• Own CMDB governance, quality and data-model standards.
• Define data requirements for platform changes and integrations.
• Monitor CMDB health and data quality across CI data, relationships and lifecycle.

Skills

ServiceNow CMDB

Data governance

Power BI

Reporting and dashboards

ServiceNow Discovery

Service Mapping

Data quality

Stakeholder communication

Configuration management

Root-cause analysis

Tools

ServiceNow

Power BI

SQL

Microsoft Fabric

Job description

Hogan Lovells Cadwalader seeks a ServiceNow Data and CMDB Specialist to govern CMDB data, ensure accuracy of CI relationships and lifecycle, and align data with service-management processes across IT, business units and stakeholders.

You will own data standards, discovery, integration data quality and reporting, including dashboards in Power BI, and support AI readiness for Now Assist. This role sits in a large, global law firm with complex data needs.