ServiceNow Architect & Enablement Lead

GSK; Greater London; Hybrid; GBP 120,000 - 160,000; Full time

Job summary

GSK is seeking a ServiceNow Technical & Enablement Architect to set technical standards across the ServiceNow Platform and Enterprise Tools domain. You will translate platform strategy into reusable patterns, enabling engineering teams while focusing on secure, scalable architectures.

The role collaborates with Platform Manager, Product Managers and Enterprise Architecture to govern design and ensure adherence to architecture OKRs, SLOs, and governance.

Qualifications

• Degree in a technology or engineering discipline or equivalent practical experience (e.g., Computer Science, Software Engineering).
• Architecture certifications desirable (e.g., TOGAF, or recognised cloud or network architecture certification relevant to the platform).
• Experience in technology architecture or senior engineering, including at least three years producing reference architectures or standards others build to.

Responsibilities

• Define reference architectures, patterns and standards for the platform, aligned to DPTF strategy and to enterprise architecture.
• Design AI into the platform, producing reference patterns for AI-assisted delivery and for intelligent, self-healing operations.
• Architect for reliability and resilience by design, so that platform SLOs and error budgets are achievable rather than aspirational.
• Provide design assurance and technical guidance to engineering teams, reviewing designs against the standards before build rather than after.
• Ensure platform solutions are secure and compliant, including GxP requirements where the platform supports regulated activity.
• Evaluate and introduce new technologies, measuring the result against architecture OKRs rather than adopting on vendor claim.
• Set architecture standards that supplier and managed-service solutions must meet, and assure their designs to the same bar as internal work.
• Partner with Enterprise Architecture and Information Security on standards, roadmaps and exceptions.
• Increase pattern reuse across the platform, tracking where teams have adopted a pattern and where they have diverged and why.
• Reduce rework by intervening early in design, and evidence the reduction rather than asserting it.
• Advise the Product Owner and Platform Manager on the architectural consequence of roadmap choices, including technical debt being accepted.
• Hold the boundaries with the Platform Architecture Director on domain target architecture, the Solution Architect on cross-domain initiative designs, and the engineering teams on build.

Skills

Cloud Computing

Architecture leadership

Design patterns

AI knowledge

Security best practices

DevOps

Education

Degree in technology or engineering

Architecture certifications (e.g., TOGAF)

Tools

TOGAF Certification

ServiceNow

Cloud platforms

Job description

GSK is seeking a ServiceNow Technical & Enablement Architect to set technical standards across the ServiceNow Platform and Enterprise Tools domain. You will translate platform strategy into reusable patterns, enabling engineering teams while focusing on secure, scalable architectures.

The role collaborates with Platform Manager, Product Managers and Enterprise Architecture to govern design and ensure adherence to architecture OKRs, SLOs, and governance.