ServiceNow Architect: TSM/CSM Lead (Hybrid, London)

Initialize IT; Greater London; Ibrido; GBP 85.000 - 115.000; Tempo pieno

Descrizione del lavoro

Initialize IT in London is seeking an experienced ServiceNow Technical Architect to lead design and implementation across TSM, TSOM, CSDM, and CSM. You will own end-to-end platform architecture, chair technical governance, and act as the primary technical authority across the programme.

The role requires 6+ years in ServiceNow with architect-level experience. You will translate business requirements into scalable designs, drive integration standards, and collaborate with stakeholders across

Competenze

• 6+ years of ServiceNow experience with architect-level capability.
• Hands-on implementation across TSM/TSOM including incident and service operations.
• Strong knowledge of CSDM (v2/v3) and CMDB data governance.
• CTA certification or progress toward it; CIS-CSM/ITOM preferred.

Mansioni

• Define and own the target ServiceNow architecture and integration standards.
• Lead design for TSM and TSOM implementations including incident, problem, change, SLA/OLA.
• Architect CSM solutions covering case management and customer engagement.
• Design and govern the CSDM service model across services and CIs.
• Chair the Design Authority and ARB for high‑level and low‑level designs.
• Define CI/CD governance and environment strategy for DEV/TEST/PROD.
• Act as escalation point for cross‑module architectural coherence.

Conoscenze

Stakeholder management

Technical leadership

Architectural design

Requirements translation

Strumenti

ServiceNow

CSDM

REST/SOAP integration

Kafka

TM Forum Open APIs

Service Mapping

Descrizione del lavoro

Initialize IT in London is seeking an experienced ServiceNow Technical Architect to lead design and implementation across TSM, TSOM, CSDM, and CSM. You will own end-to-end platform architecture, chair technical governance, and act as the primary technical authority across the programme.

The role requires 6+ years in ServiceNow with architect-level experience. You will translate business requirements into scalable designs, drive integration standards, and collaborate with stakeholders across