ServiceNow Architect CSM focus Portal

JR United Kingdom; Glasgow; Remote; GBP 70,000 - 110,000; Full time

Job summary

A leading company in the technology sector is seeking a talented ServiceNow Architect with a special focus on CSM and Portal integration. This fully remote role requires a seasoned professional with over 10 years of ServiceNow experience and proficiency in a variety of tools and skills essential to streamline operations and ensure optimal integration.

Qualifications

• 10+ years hands-on ServiceNow experience with at least 3 years on CSM & CSM Portal.
• Proficiency in integrations, problem-solving, and communication.

Responsibilities

• Support transversal design topics with a focus on OnePortal integration.
• Manage and customize CSM Portal and ensure smooth data exchange.

Skills

CSDM

Product roadmap awareness

Workspaces

UI Builder

Flow Designer

Integrations with 3rd party tools

ServiceNow Platform knowledge

Portal management skills

CSM knowledge

Problem-solving skills

Communication skills

Team player

Job description

ServiceNow Architect CSM focus Portal

Contract

FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)

We are seeking an experienced CSM architect to support transversal design topics, with a special focus on OnePortal integration between Adobe and ServiceNow. The ideal candidate will have expertise in CSM Portal and integrations.

Technical & Functional Experience:

• Good knowledge of CSDM
• Excellent product roadmap awareness
• Proficiency in Workspaces, UI Builder, Flow Designer
• Experience with integrations with 3rd party tools (scripted APIs and Integration Hub)
• Deep knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB)
• Portal management and customization skills
• Practical experience with CSM, data exchange between Portal, CSM Portal, and Service Catalog setup
• 10+ years Hands-on ServiceNow experience with at least 3 years on CSM & CSM Portal
• Designing and prototyping skills, transforming ideas into solutions leveraging ServiceNow product capabilities
• Strong problem-solving skills
• Excellent communication skills, able to explain complex topics to non-IT audiences
• Proactive attitude, proposing help and optimizations
• Team player willing to support and assist when needed