ServiceNow Architect CSM focus Portal

JR United Kingdom; Doncaster; Remote; GBP 70,000 - 100,000; Full time

Job summary

A leading company in the UK is looking for a ServiceNow Architect with a CSM focus to work fully remote. The role involves supporting the integration of Adobe with ServiceNow through OnePortal, and requires deep expertise in CSM and ServiceNow capabilities. Ideal candidates will possess excellent problem-solving skills and strong communication abilities to convey complex ideas to non-IT audiences.

Qualifications

• 10+ years hands-on ServiceNow experience with at least 3 years on CSM & CSM Portal.
• Strong knowledge of Workspaces, UI Builder, Flow Designer.
• Practical experience with CSM, data exchange between Portal, CSM Portal, and Service Catalog definition.

Responsibilities

• Support transversal design topics focusing on OnePortal integration between Adobe and ServiceNow.
• Customize and manage Portal functionality in alignment with ServiceNow core features.
• Proactively identify improvements and optimization opportunities.

Skills

Communication

Problem Solving

Team Player

Knowledge of CSDM

Integration Skills

Job description

ServiceNow Architect CSM focus Portal

Contract

FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)

We are seeking an experienced CSM architect to support transversal design topics with a focus on OnePortal integration between Adobe and ServiceNow. The ideal candidate will have expertise in CSM Portal and integrations.

Technical & Functional Experience:

• Good knowledge of CSDM
• Excellent product roadmap awareness
• Strong knowledge of Workspaces, UI Builder, Flow Designer
• Experience with integrations with third-party tools (scripted APIs and Integration Hub)
• Deep understanding of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB)
• Portal management and customization skills
• Practical experience with CSM, data exchange between Portal, CSM Portal, and Service Catalog definition and setup
• 10+ years hands-on ServiceNow experience with at least 3 years on CSM & CSM Portal
• Designing and prototyping skills to transform ideas into solutions leveraging ServiceNow capabilities
• Strong problem-solving skills
• Excellent communication skills, able to explain complex topics to non-IT audiences
• Proactive attitude in proposing help, detecting improvements, and optimization opportunities
• Team player willing to support and assist when needed