ServiceNow Analyst

Reed Exhibitions Limited Company; London Borough of Richmond upon Thames; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Flexible working hours

Healthy work-life balance

Study assistance

Sabbaticals

Job summary

Reed Exhibitions Limited Company seeks a Junior ServiceNow Product Analyst to support development and enhancement of the ServiceNow platform. You will work with Product Owners, developers, administrators, and stakeholders while building expertise in product management and ITSM.

You will contribute to platform improvements, assist with performance monitoring, and help deliver solutions aligned with business needs. This role offers flexible working options and development opportunities.

Qualifications

• Familiarity with ServiceNow is required.
• Excellent communication and stakeholder engagement skills.
• Strong organisational and analytical abilities.
• Basic understanding of Agile/Scrum principles.
• Interest in IT Service Management (ITSM).
• Ability to prioritise work and manage multiple tasks.

Responsibilities

• Support the management of the ServiceNow product backlog.
• Gather and document business requirements.
• Write and refine user stories and acceptance criteria.
• Coordinate with stakeholders to understand business priorities.
• Assist with sprint planning, reviews, and backlog refinement.
• Monitor incidents, requests, and recurring issues to identify improvements.
• Help track service KPIs, SLAs, and user adoption.
• Support UAT and release activities.

Skills

ServiceNow familiarity

Stakeholder engagement

Analytical skills

Agile/Scrum understanding

ITIL awareness

Microsoft Office (Excel/PowerPoint)

Tools

Jira

Azure DevOps

Job description

About our Team

Are you passionate about improving digital services and helping teams deliver value through technology? Do you enjoy working with stakeholders, analysing requirements, and contributing to the continuous improvement of business-critical platforms? Rx Global aims to create unforgettable experiences for attendees and exhibitors through organising events. Innovation, creativity, and collaboration drive the company to offer exceptional services to clients.

About the Role

We are looking for a Junior ServiceNow Product Analyst to support the ongoing development and improvement of the ServiceNow platform. This role offers the opportunity to work closely with Product Owners, developers, administrators, and business stakeholders while developing expertise in product management, service management, and agile delivery. You will contribute to platform improvements, support service performance monitoring, and help deliver solutions that meet business needs.

Responsibilities

• Support the management of the ServiceNow product backlog.
• Gather and document business requirements.
• Write and refine user stories and acceptance criteria.
• Coordinate with stakeholders to understand business priorities.
• Assist with sprint planning, reviews, and backlog refinement.
• Monitor incidents, requests, and recurring issues to identify improvement opportunities.
• Help track service KPIs, SLAs, and user adoption.
• Support User Acceptance Testing (UAT) and release activities.

Requirements

• Familiarity with ServiceNow.
• Good communication and stakeholder engagement skills.
• Strong organisational and analytical abilities.
• Basic understanding of Agile/Scrum.
• Interest in IT Service Management (ITSM).
• Ability to prioritise work and manage multiple tasks.
• Proficiency with Microsoft Office, especially Excel and PowerPoint.
• Understanding of ITIL principles, experience with Jira, Azure DevOps, or similar Agile tools, and exposure to business analysis or service management are beneficial.

Work in a Way That Works for You

• We promote a healthy work/life balance across the organisation.
• We offer an appealing working prospect for our people.
• With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
• Working pattern: working flexible hours - flexing the times when you work during the day to help you fit everything in and work when you are the most productive.
• We are delighted to offer country specific benefits.

About the Business

RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit http://www.rxglobal.com. We know your well-being and happiness are key to a long and successful career. We are committed to providing a fair and accessible hiring process.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.