ServiceNow Administrator — Employee-Owned IT Support Lead

Mott MacDonald; Newcastle upon Tyne; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Employee ownership

Bonus opportunities

Learning opportunities

Job summary

Mott MacDonald in the United Kingdom is seeking a ServiceNow Administrator to manage end-user IT issues within the ServiceNow platform, delivering timely resolutions and clear communication across time zones. You will own selected ServiceNow components, stay current with the roadmap via the ServiceNow Community, and ensure changes follow the Change Control process.

Experience in IT service desk, productivity applications, and a multinational environment is essential.

Qualifications

• Experience in an IT Service Desk or Applications team.
• Broad knowledge of Productivity Applications, especially ServiceNow components.
• Experience with IT service management processes.
• Knowledge of ServiceNow modules: Task, Problem, Change.
• Membership of the ServiceNow Community or similar vendor organization.

Responsibilities

• Provide a single point of contact for employees experiencing IT issues.
• Delivers timely resolutions with clear communication.
• Update the ServiceNow knowledge base to reduce resolution times.
• Identify problems from incident patterns and suggest improvements.
• Ensure changes follow the Change Control process and governance.
• Advocate for compliant IT solutions per standards and policies.

Skills

ServiceNow

IT Service Desk

Product ownership

Business Analysis

Change Management

IT Operations Management

IT Asset Management

Education

MCSA/MCSE or Office 365 certificate

Business Analysis Diploma

PRINCE 2 Foundation

ITIL V3 Foundation

ServiceNow Administrator Certification

Tools

ServiceNow

Microsoft Office 365

Job description

Mott MacDonald in the United Kingdom is seeking a ServiceNow Administrator to manage end-user IT issues within the ServiceNow platform, delivering timely resolutions and clear communication across time zones. You will own selected ServiceNow components, stay current with the roadmap via the ServiceNow Community, and ensure changes follow the Change Control process.

Experience in IT service desk, productivity applications, and a multinational environment is essential.