Service Workshop Manager

Bremont Watch Company; Henley-on-Thames; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to oversee the Service Atelier, ensuring the highest standards in servicing and repairing luxury watches. This role involves managing a skilled team, optimizing workflows, and enhancing service quality while adhering to key performance indicators. The ideal candidate will possess a WOSTEP accredited diploma and demonstrate strong leadership and communication skills. Join a company that values innovation and craftsmanship, and be part of a team that is committed to excellence in the luxury watch industry. If you are passionate about watchmaking and eager to contribute to a dynamic environment, this opportunity is for you.

Benefits

25 days holiday plus bank holidays

Free onsite lunch

Life cover of x3 your salary

Employee discounts on Bremont Watches

Enhanced Maternity and Paternity leave

Wellbeing initiatives

Training programmes for career development

Social events throughout the year

Commendable volunteer work support

New facility near town centre

Qualifications

• Experience in managing a workshop department is essential.
• Ability to communicate technical knowledge confidently.

Responsibilities

• Manage the productivity of the Service Atelier and team activities.
• Ensure compliance with health and safety requirements.
• Conduct departmental risk assessments and manage resources.

Skills

Technical Knowledge in Watchmaking

Communication Skills

Analytical Skills

Problem-Solving Skills

People Management

Time Management

Education

WOSTEP Accredited Diploma in Watchmaking

Tools

Workshop Tools and Equipment

Job description

LINE MANAGER - Customer Service Operations Manager

ABOUT BREMONT

At Bremont, we design and create the ultimate tool watches — built to be tough, reliable, and ready for any adventure. Our watches are crafted for those who believe that anything is possible with the right mindset. Whether it's pushing the limits of endurance or achieving the unthinkable, Bremont is proud to provide watches for some truly extraordinary feats of endurance that inspire us to dream bigger and Take it Further.

With deep British heritage, Bremont stands as a symbol of determination, innovation, and adventure. Made in our state-of-the-art facility in Henley-on-Thames, each timepiece combines precision engineering, expert craftsmanship, and cutting-edge design.

Our mission? To create the world’s most capable tool watches that inspire the dream of limitless exploration.

WORKING WITH US

We’re united by a shared passion for adventure and excellence, and a commitment to pushing the boundaries of possibility.

Our culture is built on our core values:

• The Spirit of the Adventurer: pushing the limits of what’s possible with a relentless determination to achieve the unimaginable. It’s this spirit that fuels our culture and drives us to keep innovating and challenging the status quo.
• The Attitude of the Adventurer: a successful expedition relies on everyone playing their part. We know that the power of collaboration far exceeds individual effort. At Bremont, we share the load and know that together we will succeed.
• The Focus of the Adventurer: there is no prize in complexity. True design and engineering brilliance simplifies and clarifies. Our approach to brand and business is rooted in simplifying processes and procedures to achieve greater success.

Together, we create an environment where every team member can thrive and contribute to the future of Bremont.

You are the Explorer… This is the Expedition… Enjoy the Adventure!

KEY PURPOSE OF THE ROLE

Managing the workshop function of Bremont’s Service Atelier to ensure the department facilitates the servicing and repair of all Bremont timepieces to the highest possible standards, whilst adhering to company KPI and guidelines. Organising workloads, training and development of the Service Atelier team.

Ensuring that the service provided reflects the expectations of clients and external stakeholders alike. Striving to improve all aspects of the areas responsible through continued tracking and evaluation of internal and external processes, initiating changes where necessary. Ensures the workshop environment is operated to a high standard by managing and delegating where appropriate maintenance, cleaning and organisational tasks and duties to the team.

KEY RESPONSIBILITIES

• Oversee and manage productivity of the Service Atelier.
• Manage and organise the team’s activity to maintain an efficient flow of repairs in the locations under their control while ensuring that they understand their duties, delegated tasks and expected performance levels.
• Review and report training/equipment/tooling/consumable improvements that can improve efficiency, capabilities, or flexibility of the team.
• Track and monitor resources to accurately reflect and inform annual budget requirements. Producing reports to support Service Atelier requests.
• Manage and co-ordinate the use of Subcontractor’s where necessary.
• Liaise with end users, where necessary, to provide technical advice and resolve potential complaints.
• Monitors the consumption and stock accuracy of spare parts, consumable, and tools stored within the Service Atelier Workshop; ensuring regular stock checks are completed to guarantee accuracy.
• Manages workshop tools and equipment; arranges annual internal calibration testing for workshop timing machines and arranges maintenance or calibration needs of workshop equipment or infrastructure.
• Collaborates with Customer Service Operations diagnosis and administrative departments to achieve an efficient flow of repairs.
• Maintains a strong working knowledge of Bremont products and services.
• Set, monitor, and report upon relevant departmental KPI’s.
• Coaches’ team members, knowledge shares with colleagues, distributes policy and procedural information to advance the teams abilities to increase productivity and efficiency.
• Responsible for the full employee life cycle of the Service Atelier team.
• Conduct departmental risk assessments and Ensure compliance with all health and safety and PPE requirements.
• Support other departments in a technical capacity as and when required.

PERSON SPECIFICATION

• A WOSTEP accredited or similar diploma in watchmaking.
• Can converse technical knowledge confidently to different audiences.
• Be an excellent communicator with the ability to develop relationships at all levels.
• Have the ability to perform duties whilst adhering to tight deadlines.
• Excellent analytical and problem-solving ability.
• Previous experience in managing a workshop department and strong people management skills.
• Varied industry experience from within the watch industry would be advantageous for this role.

COMPANY BENEFITS

• 25 days holiday plus bank holidays, and 3 days paid time off in December for HQ Shutdown!
• Free onsite lunch provided
• Life cover of x3 your salary
• Excellent length of service awards featuring the issuing of those Bremont timepieces we are all so proud to produce.
• Significant permanent employee discounts on Bremont Watches, with great ‘family and friends’ Sales.
• Unique retail discounts for many different brands, available both locally and online.
• Enhanced Maternity and Paternity leave.
• Wellbeing initiatives including counselling and 24/7 financial & legal advice.
• Strong support regarding time off for you partake in any commendable volunteer work.
• We’re a sociable bunch and plan several social events throughout the year.
• Training programmes offered with a focus on career development within the company.
• A fantastic and enviable new facility in which to work, very near the town centre.

WORKING ENVIRONMENT

• 37.5 working hours per week, Monday-Friday 9am-5:30pm.
• Onsite working at our HQ
• Working autonomously but working closely with key stakeholders
• Probation process 4 months standard
• Notice period – 2 months up to 2 years’ service increasing to 3 from 2 years+.

Stage 1

Interview with hiring manager and HR via Teams.

Stage 2

Interview with hiring manager and senior manager onsite.

Smart business dress required for onsite interview.

We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us. We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other
• Industries
• Retail Luxury Goods and Jewelry