Service Transition Manager — Flexible Working & Growth

Natilik; England; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave plus bank holidays

Private Medical Insurance

Flexible Working Policy

Job summary

A global technology solutions partner is seeking a Service Transition Manager to oversee the smooth transition of services and clients into support. The role focuses on maintaining high levels of customer satisfaction while managing service delivery and adopting ITIL best practices. The ideal candidate will possess strong relationship management skills, relevant experience in project management methodologies, and a commitment to client success. Benefits include flexible working and extensive professional development opportunities.

Qualifications

• Experience of working alongside IT service projects and understanding project lifecycles.
• Ability to maintain Service Transition plans ensuring client satisfaction.
• Proven track record of stakeholder engagement including senior executives.

Responsibilities

• Own processes for Service Transition ensuring value delivery.
• Manage risks relating to new or changed services.
• Achieve annual Service Transition revenue targets.

Skills

Relationship management

Project planning

Organizational skills

Communication skills

Problem-solving

Innovation

Education

Formal accreditation (e.g., ITIL, Prince2)

1+ years in service transition or related role

Job description

A global technology solutions partner is seeking a Service Transition Manager to oversee the smooth transition of services and clients into support. The role focuses on maintaining high levels of customer satisfaction while managing service delivery and adopting ITIL best practices. The ideal candidate will possess strong relationship management skills, relevant experience in project management methodologies, and a commitment to client success. Benefits include flexible working and extensive professional development opportunities.