Service Transition Architect: Build Scalable Frameworks

VIQU IT; Oldbury; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

VIQU IT in the Midlands is seeking a Service Designer/Architect for a 6-month hybrid assignment starting ASAP to build a repeatable Service Transition framework and supporting capability across the application estate.

You will define processes and documentation, engage IT and business stakeholders, and establish governance, ownership, and operational readiness to enable BAU handover and continuous improvement.

Qualifications

• Experience delivering a formal Service Transition framework and supporting processes.
• Ability to define and deliver practical, usable governance and documentation.
• Proven track record building frameworks across large application estates.
• Experience engaging IT and business stakeholders and resolving priorities.
• Experience with 3rd parties and cross-functional collaboration.
• Ability to operate with ambiguity and drive decisions from incomplete direction.
• Knowledge management and process improvement experience would be valuable.

Responsibilities

• Build a repeatable Service Transition framework and the supporting capability.
• Create a consistent method to determine IT ownership and entry order with controls.
• Cover assessment, ownership, support, acceptance, readiness, governance, reporting, escalation, knowledge transfer and BAU handover.
• Build, test and improve the framework for use across the wider application estate.
• Engage IT and business stakeholders, challenge priorities, drive decisions and take ownership.

Skills

Service Transition

Framework design

Stakeholder engagement

Governance & documentation

Third-party collaboration

Ambiguity management

Knowledge management

Application estate familiarity

Tools

Architect

Support

Job description

VIQU IT in the Midlands is seeking a Service Designer/Architect for a 6-month hybrid assignment starting ASAP to build a repeatable Service Transition framework and supporting capability across the application estate.

You will define processes and documentation, engage IT and business stakeholders, and establish governance, ownership, and operational readiness to enable BAU handover and continuous improvement.