Senior Service Architect: Design & Transition Leader

QinetiQ Limited; Manchester; On-site; GBP 70,000 - 80,000; Full time

Benefits offered by this job

Matched contribution pension scheme

Life assurance

Generous holiday allowance

Health Cash Plan

Private Medical Insurance

Dental Insurance

Employee discount portal

Armed Forces Covenant support

Volunteering opportunities

Job summary

QinetiQ Limited in the United Kingdom is seeking a Senior Service Architect to join our team at one of our main UK sites. You will design the service wrapper to provide service support and management for customer solutions and managed service propositions.

Day-to-day you’ll work with customer-facing teams to design and deliver service integration, support and management models to meet customer requirements and service or solution deliverables, following the principles within the Service Design

Qualifications

• Significant Experience in Service Design Transition and Service Architecture within large, complex organisations.
• The ability to mentor and lead others on the subject of service design and transition.
• Previous experience in converting customer business needs to solutions involving business Service Design and Portfolio Management.
• Proven experience identifying improvement to service delivery ensuring we are adding value to the services we provide to our customers.
• The ability to influence stakeholders and engage with customers across various positions and levels.

Responsibilities

• Leading and providing expert guidance on Service Management and Service Design & Transition, helping shape best practice across the Service Design team and wider business
• Collaborating with customer-facing teams to define service wrappers, support models, and service requirements for new customer solutions and service offerings
• Acting as a Subject Matter Expert in bids and proposals, identifying customer and business requirements and ensuring appropriate support models and associated costs are defined
• Developing, maintaining, and promoting SD&T frameworks, policies, processes, templates, and documentation to support consistent and effective project and programme delivery
• Engaging and influencing stakeholders to ensure SD&T processes are understood, adopted, and aligned with organisational governance requirements
• Leading the transition of services into live operation, working closely with Service Desk, Technical Operations, and SD&T colleagues to ensure operational readiness and ongoing support capability

Skills

Service Design

Service Architecture

Stakeholder Engagement

Mentoring

Customer Solutions

Education

ITIL Foundation

Job description

QinetiQ Limited in the United Kingdom is seeking a Senior Service Architect to join our team at one of our main UK sites. You will design the service wrapper to provide service support and management for customer solutions and managed service propositions.

Day-to-day you’ll work with customer-facing teams to design and deliver service integration, support and management models to meet customer requirements and service or solution deliverables, following the principles within the Service Design