Groundcare Service Technician — Diagnostics & Repairs

NMS Recruit Ltd; Essex; On-site; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Uncapped commission

Excellent holidays

Long term progression

Job summary

NMS Recruit Ltd is seeking an experienced Professional Groundcare Service Technician to join our Service Department. You will diagnose faults, repair and service a range of professional groundcare, horticultural and related machinery, working both in the workshop and at customer sites.

This role reports to the Service Development Manager and involves using diagnostic tools to identify faults, replace components to manufacturer specifications and ensuring work is completed to a high standard.

Qualifications

• Proven track record as a Service Engineer/Technician.
• Experience with modern electrical and hydraulic systems.
• Good knowledge of diesel engines and mechanical systems.
• Experience using diagnostic equipment, machine software and fault-code systems.
• Experience on groundcare, agricultural, horticultural, construction or similar machinery.
• Excellent customer service and communication skills.
• Strong IT and digital reporting skills.

Responsibilities

• Diagnose faults, carry out repairs, service and maintain a range of professional groundcare, horticultural and related machinery.
• Use diagnostic tools and equipment to accurately identify faults, including interpreting fault codes and machine software data.
• Troubleshoot electrical and hydraulic systems, diesel engines and associated mechanical issues.
• Identify faulty components and replace parts in accordance with manufacturer specifications.
• Complete repairs and preventative maintenance to a high standard both within the workshop and at customer sites.
• Aim to resolve customer issues efficiently and correctly at the first opportunity wherever possible.
• Complete all relevant documentation accurately and within required timescales.
• Produce digital service reports detailing equipment condition, repair history and any recommended maintenance or further work.
• Communicate effectively with the Service Manager, Service Advisors and customers, providing clear updates on repair progress, equipment condition and any delays or issues.
• Maintain a professional and customer-focused approach when working on customer sites.
• Follow all relevant health and safety procedures, manufacturer guidelines and company policies.
• Ensure the correct PPE is used at all times.
• Maintain a clean, safe and professional working environment.

Skills

Diagnostic & fault-finding

Electrical systems

Hydraulic systems

Diesel engines

Diagnostic equipment

Fault-code systems

Groundcare machinery

Customer service

Communication

IT & digital reporting

Attention to detail

Pressure management

Initiative

Independent work

Driving licence

Job description

NMS Recruit Ltd is seeking an experienced Professional Groundcare Service Technician to join our Service Department. You will diagnose faults, repair and service a range of professional groundcare, horticultural and related machinery, working both in the workshop and at customer sites.

This role reports to the Service Development Manager and involves using diagnostic tools to identify faults, replace components to manufacturer specifications and ensuring work is completed to a high standard.