Service Technician

Provisur Technology; Shrewsbury; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Company car

Career development

Flexible work hours

Job summary

Provisur Technology in the United Kingdom seeks a Service Technician to travel to customer sites for installation, service and calibration of Provisur equipment. You will diagnose, repair and test machinery, train operators, and contribute to maintenance planning.

The role requires 3+ years in food-slicing equipment service, strong mechanical/electrical skills, and flexibility for international travel. A competitive package is offered including a company car.

Qualifications

• Vocational education in mechanical and electrical engineering or equivalent.
• Solid understanding of mechanical, electrical, hydraulic and pneumatic systems.
• Ability to read hydraulic, electrical and motor control schematics.
• 3+ years servicing, repairing and troubleshooting slicing equipment for food industry.
• Experience using electronic and motor control test equipment.
• Proficient IT skills including file transfers and MS Office.
• Knowledge of food processing machinery; slicing equipment is a plus.
• Strong communication and customer-oriented approach.
• Willingness for occasional international travel and after-hours support.

Responsibilities

• Install, service and maintain machines at customers' sites, diagnosing mechanical, electrical and product issues.
• Train customer personnel on operation, maintenance and safety procedures.
• Evaluate failures and report root causes to Service Management.
• Manage parts, tools and equipment used during service calls.
• Inspect equipment and recommend spare parts, upgrades and maintenance plans.
• Support product demonstrations and sales activities at customer facilities.

Skills

Interpersonal skills

Customer-focused

Flexibility for international travel

Education

Vocational education in mechanical and electrical engineering

Tools

MS Office

Electronic test equipment

Job description

Provisur is an industry leader that pushes the boundaries of ingenuity, delivering precision-engineered food processing equipment, aftermarket parts and service to customers around the world. As a global leader in our industry with a close-knit, family-oriented culture, we take pride in looking after our people.

As a Service Technician, you will travel regularly to customer sites to service, troubleshoot and install Provisur equipment. The ideal candidate will be skilled in the assembly, servicing and installation of most, if not all, equipment and peripherals within their assigned product line(s). You will analyse and resolve machine and food processing-related issues, test and calibrate completed equipment to ensure all components meet product specifications, and carry out final inspections on installed or assembled test equipment.

What You'll Do

• Install, service and maintain machines at customers' sites, including diagnosing and resolving mechanical, electrical and product-related issues.
• Train customer personnel on proper machine operation, maintenance and safety procedures.
• Evaluate component failures and report probable root causes to the Service Management team.
• Manage and account for parts, tools and equipment used during service calls.
• Inspect customer equipment and recommend spare parts, retrofit packages, preventive maintenance plans and machine rebuild programs.
• Support product demonstrations and sales activities involving Provisur equipment at customer facilities.

What You Won't Do

• Experience boredom – every day brings new challenges, technologies and opportunities to collaborate with colleagues worldwide.
• Reach a limit – your personal and professional growth will progress as quickly as your ambition and abilities allow.

What You'll Need

• Vocational education in mechanical and electrical engineering (or equivalent qualification).
• Sound understanding of mechanical, electrical, hydraulic and pneumatic systems.
• Familiarity with electronics and microprocessor controls, including the ability to read and interpret hydraulic, electrical and motor control schematics.
• A minimum of three years' experience in servicing, repairing and troubleshooting Slicing Equipment for the food industry.
• Experience using electronic and motor control test equipment.
• IT proficiency, including file upload/download and the use of standard software (e.g. MS Office).
• Basic knowledge of food processing machinery and systems; experience with slicing equipment would be an advantage.
• Strong interpersonal and communication skills with a customer-oriented approach.
• Flexibility for occasional international travel and service assignments and flexibility in work time to serve customers even in after hours and on weekends if necessary.

What You'll Enjoy

• A dynamic and supportive team within a modern, international working environment.
• Long-term career development and growth opportunities.
• Freedom to apply and expand your technical expertise.
• Flexibility to plan and organise your daily work independently.
• A competitive salary and benefits package, including a company car.

Provisur is a proud Equal Opportunity Employer (EOE) and provides an environment of diversity, equality, and inclusion (DEI) to all employees and applicants, regardless of a person's age, race, color, physical or mental disability, genetic information, gender, gender identity or expression, marital status, medical condition, ancestry, military or veteran status, national origin, religion, religious creed, sex, sexual orientation, or any other protected status under federal, state, or local law.