Service Engineer

Tetra Pak; City Of London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Exciting challenges with development opportunities

Culture of innovation

Market competitive compensation and benefits

Job summary

A leading food processing and packaging company is seeking a Service Engineer to deliver high-quality service, perform maintenance, and support equipment reliability. The ideal candidate will have 3-5 years of experience and strong skills in troubleshooting and customer relations. This role involves traveling to customer sites across the UK and Ireland, with opportunities for career growth and development.

Qualifications

• 3-5 years of experience in maintenance, service, or installation roles.
• Ability to travel as required and potentially at short notice.
• Strong mechanical and/or electrical and/or automation knowledge.
• Strong level of English (written and verbal).

Responsibilities

• Travel to customer sites for maintenance and installations.
• Perform preventive and corrective maintenance.
• Represent the company and ensure compliance with safety standards.
• Train customer operators (if required).
• Monitor service contracts and contribute to business development and growth.
• Ensure compliance with safety, food quality, and reporting standards.
• Represent Tetra Pak professionally and contribute ideas for improving customer operations and service delivery.
• Maintain a clean, safe work environment.
• Follow all safety protocols in accordance with OHS and Tetra Pak safety regulations and promote a safe working culture in the team.
• To write a site visit report on completion of the work.

Skills

Maintenance experience

Mechanical knowledge

Electrical knowledge

Customer service mindset

Proficient English

Education

Education in industrial systems

Job description

Job Summary

Be the face of Tetra Pak. Deliver excellence where it matters most.

As a Service Engineer, you’ll lead the charge in delivering high-quality service to our customers. From troubleshooting technical issues to supporting our maintenance contract performance, you’ll play a key role in ensuring our equipment and our customer relationships run smoothly.

As a part of our Customer Service Operations team, you will be first in the field to maintain food processing and packaging equipment at our customers’ facilities. As someone who prides themselves on getting to the root of the problem, you’ll be part of the mission to keep food production going for hundreds of millions of people in more than 160 countries. Our equipment is a crucial part of the food processing and packaging industry. That’s why keeping it maintained to its optimum performance is a huge priority, not only for us but for our customers and the communities they serve. This is your opportunity to build a meaningful career while helping us make an impact to be proud of —food, people, and the planet.

What you will do

• Travel to customer sites: UK and Ireland (occasionally overseas)
• Perform preventive and corrective maintenance, troubleshooting, and installations
• Analyze technical issues and escalate when needed using standard operating processes
• Train customer operators (if required)
• Monitor service contracts and contribute to business development and growth
• Ensure compliance with safety, food quality, and reporting standards
• Represent Tetra Pak professionally and contribute ideas for improving customer operations and service delivery
• Maintain a clean, safe work environment
• Follow all safety protocols in accordance with OHS and Tetra Pak safety regulations and promote a safe working culture in the team
• To write a site visit report on completion of the work

We believe you have

• 3-5 years of experience in maintenance, service, or installation roles
• Education in industrial systems, automation, or process engineering
• Strong mechanical and/or electrical and/or automation knowledge
• Ability to travel as required and this can be at short notice
• Strong level of English (written and verbal)
• A proactive, customer-first mindset

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.

This job posting expires on 31st October 2025.

If you have any questions about your application, please contact Vivien Balogh.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

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