Field Service Technician – Food Processing Equipment

Fortifi Food Processing Solutions; Telford; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Company car

Job summary

Provisur is seeking a Service Technician to travel to customer sites, service, troubleshoot and install equipment. The role requires diagnosing mechanical, electrical, hydraulic and pneumatic systems and training customer personnel on safe operation.

Ideal candidates have 3+ years' experience servicing slicing equipment for the food industry and proficiency with electronic/test equipment. Occasional international travel may be required, with a competitive salary and company car benefits.

Qualifications

• Vocational education in mechanical and electrical engineering (or equivalent).
• Understand mechanical, electrical, hydraulic and pneumatic systems.
• Able to read hydraulic, electrical and motor control schematics.
• At least three years' experience servicing slicing equipment for the food industry.
• Experience using electronic and motor control test equipment.
• IT proficiency including MS Office and file upload/download.
• Basic knowledge of food processing machinery; slicing equipment is a plus.
• Strong customer-facing communication skills.
• Willingness for occasional international travel and after-hours support.

Responsibilities

• Install, service and maintain machines at customers' sites, diagnosing issues and resolving mechanical/electrical problems.
• Train customer personnel on operation, maintenance and safety procedures.
• Evaluate component failures and report probable root causes to Service Management.
• Manage and account for parts, tools and equipment used during service calls.
• Inspect equipment and recommend spare parts, retrofit packages and maintenance plans.
• Support product demonstrations and sales activities involving Provisur equipment at customer facilities.

Skills

Interpersonal skills

Communication skills

Customer-oriented

IT proficiency

Education

Vocational education in mechanical & electrical engineering

Tools

Electronic test equipment

Job description

Provisur is seeking a Service Technician to travel to customer sites, service, troubleshoot and install equipment. The role requires diagnosing mechanical, electrical, hydraulic and pneumatic systems and training customer personnel on safe operation.

Ideal candidates have 3+ years' experience servicing slicing equipment for the food industry and proficiency with electronic/test equipment. Occasional international travel may be required, with a competitive salary and company car benefits.