Field Service Engineer

Premier Tech; Nottingham; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A global automation solutions provider in the UK is looking for a field service engineer. You will be responsible for servicing and maintaining equipment, training customers, and solving technical problems on-site. The ideal candidate has a strong service orientation, relevant technical training, and excellent communication skills. Expect to travel frequently as 70-75% of your work will involve visiting customer sites. A driving license is essential. Join our dynamic team and be the face of the company!

Qualifications

• Strong service orientation and keen eye for commercial opportunities.
• Electrical and mechanical technical skills. Software experience is an asset.
• A driving license B and based in the UK.

Responsibilities

• Perform tests to verify functioning of equipment.
• Train customers to use their equipment.
• Diagnose and solve customer problems.
• Carry out preventive maintenance work on the equipment.

Skills

Service orientation

Technical training in industrial automation

Electrical and mechanical technical skills

Excellent communication skills in English

Ability to work independently

Education

Technical training in industrial automation

Job description

At Premier Tech Systems and Automation, we enhance our clients’ manufacturing facility efficiency by integrating innovative and high-value systems leveraging the full potential of robotics. We are among the largest conditioning, handling, and packaging automated equipment suppliers in the world — whether for nutrition, agriculture, organics or industrial products.

The role:

As a field service engineer you are responsible for service, maintenance, retrofits and training of our machines in the customer’s locations. Due to our varied customer base, you are on the road frequently. In between, it is possible to work from home. You solve technical problems and issues independently and you are the face of Premier Tech with our customers.

This is what you will do:

• Perform tests to verify the proper functioning of equipment
• Train customers to use their equipment
• Ensure a follow-up of the service to be performed on the equipment
• Carry out preventive maintenance work on the equipment
• Install new retrofits to optimize existing machines
• Diagnose and solve customer problems
• Recommend customer maintenance plans, parts or other adjustments
• Occasionally participate in the installation of automated equipment with engineering teams and international customer services in Americaand Asia

Our perfect candidate would have…

• Strong service orientation and a keen eye for commercial opportunities — client experience is key!
• Technical training in industrial automation
• Electrical and mechanical technical skills. Software experience is an asset
• A strong personality — you are independent, flexible and analytical
• Excellent communication skills in English. Other languages would be an asset
• A passion for travelling and working at customer sites as 70 to 75% of your work will take place both internationally and nationally
• A driving license B and based in the UK
• The DRIVERmentality! You motivate your colleagues and customers by:
  • Deliver on your promises
  • Respond — never leave a customer in limbo
  • Impress by delighting our customers
  • Value customers and partners
  • Ease customer experience
  • Respect — be courteous and smile

Being a Premier Tech team member means playing with a global and diverse team. We celebrate team wins, big and small, by valuing the role that everyone has played in it.

Are you ready to work in a fast-paced environment where you are the ambassador for Premier Tech at our customer sites? Contact us and apply!