Service Lead

Trek Bicycle; Bath; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Annual leave 25 days

Bike discount

Employee assistance program

Virtual GP

Healthcare cashback

Gym discounts

Charity time off

Death in service

Cycle to work

EV salary sacrifice

Family-friendly policies

Job summary

Trek Bicycle is seeking a Service Lead to be the primary service advisor in our Bath shop, blending service and sales while guiding the team to deliver Trek’s renowned hospitality. You will manage service workflows, costs, and orders, ensuring a smooth department operation.

You’ll engage with customers, lead the service staff, and drive KPI performance to guarantee top customer experiences and seamless bike builds and handovers to the sales floor.

Qualifications

• 3+ years of bicycle service centre experience.
• Excellent communication and leadership abilities.
• Ability to plan and manage workflow in a retail service setting.

Responsibilities

• Serve as the primary service advisor, integrating sales and service.
• Lead the service team to deliver Trek’s hospitality and high standards.
• Manage service costs, keep orders organized, and ensure a clean, efficient department.
• Oversee staffing of mechanics and KPIs to ensure excellent customer experiences.

Skills

Excellent communicator

Leadership

Workflow planning

Bicycle service centre experience

Job description

A Bit About Us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.

When you’re on our team, you’re supported, encouraged to learn and grow, and given plenty of opportunities to do so. We invest in each other’s success and grow together as a team. We’re proud to offer flexible working opportunities, enhanced family-friendly policies, and a commitment to equity—because fairness and inclusion matter to us.

Together, we’ll achieve great things. Ready to start your journey with us?

Job Description

We are currently recruiting for:

Position: Service Lead

Location: Bath

Job Type: Full Time, Permenant

What You’ll Do

As Service Lead, you’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader, you’ll engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department, and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. You’ll be the operations lead for your store’s Service Centre—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience. This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success.

What you’ll bring to the team:

• An excellent communicator with a commitment to delivering the best possible experience for every customer.
• Great leadership skills and the ability to motivate a team and drive performance and efficiency.
• An ability to plan effectively, manage workflow and stay ahead of your shop’s needs. You will also need to be adaptable, with the ability to pivot task and focus if problems arise.
• 3+ years of bicycle service centre experience.

Benefits here at Trek:

• 25 days annual leave per year, plus bank holidays
• Discounted employee purchase scheme on bikes, parts and accessories
• 24/7 employee assistance program and counselling services
• 24/7 virtual GP services
• Healthcare cashback scheme
• Gym membership discounts and discounts on other health and wellbeing brands
• Annual paid time off for charity work
• Death in service benefit
• Cycle to work scheme
• Salary Sacrifice EV vehicle scheme
• Enhanced Family Friendly policies

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!