Service Planner (Scheduler)

Golden Fox Recruitment Ltd; Northampton; On-site; GBP 21,000 - 35,000; Full time

Job summary

Golden Fox Recruitment Ltd is recruiting on behalf of a Water Hygiene and Legionella Compliance company in Northampton for a Service Planner (Scheduler) to join a busy operations team. You'll plan and schedule Planned Preventative Maintenance and reactive works, coordinate engineers' diaries, manage holidays and track progression to ensure timely compliance visits and high service levels.

The role offers a competitive salary up to £35,000 DOE plus 33 days holiday, pension, training and genuine

Qualifications

• Previous experience as a Service Planner, Scheduler, Resource Planner or Service Coordinator.
• Excellent organisational and time management skills.
• Strong IT skills and confidence using scheduling software.
• Ability to prioritise a busy workload in a fast-paced environment.
• Excellent communication and customer service skills.

Responsibilities

• Planning and scheduling Planned Preventative Maintenance (PPM) and reactive works.
• Managing the company's online scheduling system and works tracker.
• Coordinating engineers' diaries to maximise productivity and efficiency.
• Ensuring compliance visits are completed within agreed timescales.
• Liaising daily with Service Engineers and customers.
• Managing holidays, sickness and resource allocation.
• Updating internal systems and maintaining accurate records.
• Providing general scheduling and administrative support.
• Working closely with the Operations team to ensure the smooth delivery of contracts.

Skills

Service Planner

Scheduler

Resource Planner

Service Coordinator

Organisational Skills

IT Skills

Communication

Scheduling software

Tools

Scheduling software

Job description

Location: Northampton
Salary: Up to £35,000 DOE + 33 Days Holiday

Are you an experienced Service Planner or Scheduler looking to join a growing business where your organisation skills will make a real impact?

We're recruiting on behalf of a well-established and expanding Water Hygiene and Legionella Compliance company that continues to grow through new contract wins and an excellent reputation within the industry. Due to continued growth, they're looking to recruit a Service Planner (Scheduler) to join their busy operations team.

This is a newly created role, making it a fantastic opportunity to become part of an ambitious and growing business. You'll play a key role in ensuring engineers are scheduled efficiently, compliance visits are completed on time and customers continue to receive an exceptional level of service.

The company is committed to investing in its employees and offers ongoing support, a collaborative working environment and genuine opportunities for career progression. As the business continues to expand, you'll have the chance to develop alongside it and become an integral part of the operations team.

Key Responsibilities

• Planning and scheduling Planned Preventative Maintenance (PPM) and reactive works
• Managing the company's online scheduling system and works tracker
• Coordinating engineers' diaries to maximise productivity and efficiency
• Ensuring compliance visits are completed within agreed timescales
• Liaising daily with Service Engineers and customers
• Managing holidays, sickness and resource allocation
• Updating internal systems and maintaining accurate records
• Providing general scheduling and administrative support
• Working closely with the Operations team to ensure the smooth delivery of contracts

About You

• Previous experience as a Service Planner, Scheduler, Resource Planner or Service Coordinator
• Excellent organisational and time management skills
• Strong IT skills and confidence using scheduling or planning software
• The ability to prioritise a busy workload in a fast-paced environment
• Excellent communication and customer service skills
• A proactive approach and the ability to work both independently and as part of a team

Previous experience within Water Hygiene, Facilities Management, Building Services or another engineering environment would be advantageous but is not essential.

What's on Offer

• Competitive salary of up to £35,000 DOE
• 25 days annual leave plus 8 Bank Holidays
• Company pension
• Ongoing training and development
• Genuine opportunities for career progression
• Supportive management team and positive working environment
• The opportunity to join a growing business with long-term career prospects

If you're looking for a role where you can make a real difference, develop your career and join a business that genuinely values its employees, we'd love to hear from you.