Business Support Officer

Birmingham Children's Trust; Birmingham; Hybrid; GBP 16,000 - 21,000; Part time

Benefits offered by this job

On-site parking

30 days leave + bank holidays

Hybrid working

Local government pension scheme

Job summary

Birmingham Children’s Trust is seeking a part-time Business Support Officer to join our Family Time and Conference Service. You will support reception operations, handle customer enquiries in person and by phone, and help allocate and prioritise work for the Business Support Assistants.

You will manage rosters, raise purchase orders, handle invoices, and maintain children’s records. A friendly, proactive team player is essential to deliver high-quality service.

Qualifications

• Strong understanding of customer service.
• Pro-active team player with ability to work flexibly across buildings.
• Ability to manage conflicting priorities and use own initiative to respond to problems.
• Ability to work under pressure and meet deadlines.
• Good attention to detail in a busy, diverse team environment.
• Ability to communicate complicated or sensitive information orally and in writing.

Responsibilities

• Provide reception support for internal and external customers.
• Resolve customer enquiries face-to-face and by telephone.
• Assist with allocating work to Business Support Assistants.
• Prioritise workloads and manage inboxes.
• Raise purchase orders and deal with invoices.
• Update children’s records and support building enquiries.
• Collate and monitor statistical information as directed.

Skills

Customer service

Prioritisation

Communication skills

Teamwork

Flexibility across buildings

Job description

We have an exciting opportunity within our Business Support Service for a part time self‑motivated Business Support Officer to join our Family Time and Conference Service, providing essential support to the reception function and the day to day running of our Family Time and Conference Centres. This will involve meeting and greeting internal and external customers, resolving customer enquiries face to face and over the telephone, supporting with the allocation of work to the Business Support Assistants, managing and prioritising the workload via inboxes, completing and monitoring rota’s, raising purchase orders, dealing with invoices, supporting with building enquiries and updating children’s records. You will provide advice and support to Business Support Assistants in the team on a day-to-day basis and collate statistical information as directed.

About You….

• You will be a ‘can-do' person, who is passionate about high quality service delivery and performance
• You will have a good understanding of customer service, be a pro‑active team player with the ability to work flexibly across buildings to provide continuity of service.
• You will be able to manage several conflicting priorities and use your own initiative to respond independently to difficult problems and unexpected situations providing a solution focused response.
• You will have good attention to detail, have experience of working in a busy, diverse team environment and you will be able to work under pressure including meeting deadlines and dealing with interruptions.

Key skills we will be looking for in your personal statement include: -

• A good understanding of customer service.
• Experience of managing a group of staff ensuring clear expectations and driving outcome focused performance.
• Experience of managing conflicting priorities, the ability to organise own workload and decide priorities.
• The ability to work under pressure, including meeting deadlines and dealing with interruptions.
• The ability to resolve internal/external issues and providing a solution focused response.
• The ability to communicate complicated or sensitive information with varied audiences in person and/or in writing.
• The ability to work flexibly as part of a team environment, providing cover when needed to ensure continuity of service provision.
• The ability to manage a process, ensuring accurate and timely outputs.
• The ability to cope with situations where there is an emotional demand arising from the work being undertaken

Onboarding Process

Please note as part of our onboarding process, the successful candidate will be required undergo a series of background checks with Experian including Experian Right to Work, and Digital ID verification. These are essential pre‑employment requirements.

Our Benefits

• A generous annual leave package of 30 days annual leave, plus bank holidays, rising to 33 days after 5 years of service and 35 days after 10 years of service.
• Free on‑site parking at our offices on One Avenue Road (Aston) and Lifford House (Stirchley). We also provide onsite electric car charging ports which are free to use!
• Full access to our amazing internal employee benefits scheme including, Occupational Health services, Rewards Schemes, Benefits discounts (including the Blue Light Card), Health & Fitness and Personal Wellbeing support and much more!
• Flexible and hybrid working policy - we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home and we offer a variety of working patterns.
• Pension Scheme - You will receive a generous local government career average pension scheme in line with the local government pension scheme.

We have been rated as ‘Good’ by Ofsted, following a 2023 inspection.This is a fantastic achievement for Birmingham Children’s Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting.

Help us to change children and young people’s lives!

At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.

Why Join Us?

• Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.
• Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.
• Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.
• Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.

Our Values

We approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected. We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people. We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development. Join us and together, we can create a brighter future for all.

Safeguarding

At Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people. Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people. The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people. We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence.