Service Support Manager

Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 26,000 - 42,000; Full time

Job summary

Royal Wolverhampton NHS Trust is seeking an enthusiastic Service Support Manager to join the Adult Community Services Directorate. This role provides operational leadership for administrative and reception teams across multiple community clinic sites, ensuring safe, efficient daily operations and high-quality patient experience.

You will lead recruitment, supervision and coaching, manage performance, and adapt to changing priorities.

Qualifications

• Experience leading administrative and reception teams.
• Ability to manage across multiple community clinic sites.
• Strong governance and incident monitoring capabilities.
• Experience with safeguarding and audits.

Responsibilities

• Support the Directorate Management Team in day-to-day operations.
• Lead and develop administrative and reception teams; supervise, recruit, performance manage, coach.
• Drive improvements in patient safety, experience and service effectiveness.
• Oversee waiting lists, data quality and electronic systems to support clinical decisions.
• Represent the Directorate and build relationships with clinical and corporate teams.
• Ensure efficient use of resources and contribute to objectives.
• Support transformation aligned to the Trust strategy.
• Promote a culture of safety and continuous improvement.
• Provide operational leadership across multiple community clinic sites.

Skills

Leadership

People management

Communication

Governance

Change management

Multi-site coordination

Job description

Support the Directorate Management Team in the efficient day-to-day running of Adult Community Services, ensuring safe and effective use of resources across multiple community clinic sites.

Lead, manage and develop administrative and reception teams, providing supervision, recruitment, performance management and coaching. Flexibility is essential due to multi-site working.

Identify and drive improvements in patient safety, patient experience and service effectiveness, including maintaining Business Continuity Plans.

Uphold high governance standards by monitoring incidents, supporting investigations, ensuring Information Governance compliance, contributing to SOP development and supporting audits. Promote a culture of safety and continuous improvement.

Work with the Directorate Management Team to deliver service improvement plans and support transformation aligned to Trust strategy.

Oversee waiting lists, compliance and electronic systems to ensure accurate, timely and high-quality data that supports safe clinical decision-making.

Ensure efficient use of resources and contribute to organisational objectives.

Represent the Directorate at forums, projects and sub-groups, building strong relationships with clinical teams, corporate services and external partners.

Communicate clearly, manage competing priorities and respond effectively in a fast-paced, changeable environment.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Are you looking to work in a dynamic, flexible and forward-thinking team delivering safe, high-quality care in the community? Do you thrive in fast-paced environments where no two days are the same and where your leadership directly shapes patient experience? If so, Community Ambulatory Care Service is the team for you.

An exciting opportunity has arisen for an enthusiastic and highly motivated individual to join us as aService Support Manager. This pivotal role provides operational leadership and line management for administrative and reception teams across multiple community clinic sites.

Flexibility is essential, and the ability to adapt to changing priorities to ensure safe, efficient and responsive service delivery.

You will build strong working relationships with clinical and non-clinical colleagues, support day-to-day operational flow, oversee key electronic systems, and proactively drive service improvement aligned to the Trust Strategy and NHS long term plan.

The role requires excellent communication skills, problem-solving ability and confidence working autonomously in a fast-moving environment.

You must be prepared for a challenge - and equally prepared to be part of a supportive, ambitious team committed to delivering exceptional care closer to home.