Service Support Manager

Mitie Cleaning & Hygiene Services; Southampton; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Virtual GP for you and family

Salary Finance and early pay access

Choices lifestyle benefits platform (e

Additional holidays

Company car

Company phone

Company laptop

MiDeals discounts

Cycle-to-work scheme

Life cover and enhanced pension

Mitie Stars recognition

Job summary

Mitie Cleaning & Hygiene Services in Southampton is seeking a Service Support Manager to deliver excellent service standards, meet SLAs, and adhere to cleaning specifications and compliance procedures. You will oversee ~25 large commercial sites across the South East and South West of England, ensuring strong client relationships and smooth daily operations.

Ideal candidates will have prior management experience in soft services/cleaning, superb customer service, and good IT skills.

Qualifications

• Experience managing in soft services/ cleaning environments.
• Excellent customer service and communication.
• Proficient IT skills including MS Office.
• IOSH Health & Safety qualification is desirable.

Responsibilities

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee wages and ensure Health & Safety compliance.
• Manage day-to-day client requirements.
• Oversee service delivery across approximately 25 large commercial sites.

Skills

Management experience in soft services

Customer service

Communication skills

IT literacy (Microsoft Office)

Education

IOSH Health & Safety qualification

Tools

Microsoft Office

Job description

HOURS: 40 hours per week

At Mitie we bring out the best in places, unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.

Better places, thriving communities.

ROLE: Service Support Manager

LOCATION: Southampton

We're looking for a Service Support Manager who will deliver excellent service standards while meeting SLA agreements and adhering to cleaning specifications and compliance procedures. The successful candidate will be responsible for approximately 25 large commercial sites across the South East and South West of England.

Role Responsibilities

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee wages and ensure Health & Safety compliance
• Manage day-to-day client requirements.
• Oversee service delivery across approximately 25 large commercial sites.

Required Qualifications

• Previous management experience in soft services/cleaning within facilities management.
• Excellent customer service and communication skills.
• IT literacy, especially in Microsoft Office.
• IOSH Health & Safety qualification desirable.

What's in it for you?

• Access to a virtual GP for you and your household.
• Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
• Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care and technology products.
• Company car supplied.
• Company phone supplied.
• Company laptop supplied.

There's a place for you at Mitie, join us today!

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Nikita Srivastava at [e-mail].

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Together our diversity makes us stronger.