Service Support Manager

Mitie Group plc.; Southampton; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance early access

Choices lifestyle benefits

Company car

Company phone

Company laptop

Job summary

Mitie Group plc. in Southampton is seeking a Service Support Manager to drive service standards, manage 25 large commercial sites and ensure compliance with cleaning specifications and SLAs.

You will build client relationships, audit inspections, and oversee wages and day-to-day client requirements, with a focus on health and safety.

Qualifications

• Previous management experience in soft services/cleaning within facilities management.
• Excellent customer service and communication skills.
• IT literacy, especially in Microsoft Office.
• IOSH Health & Safety qualification desirable.

Responsibilities

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee wages and ensure Health & Safety compliance
• Manage day-to-day client requirements.
• Oversee service delivery across approximately 25 large commercial sites.

Skills

Management experience

Customer service

Communication skills

IT literacy (Microsoft Office)

Education

IOSH Health & Safety qualification

Tools

Microsoft Office

Job description

ROLE: Service Support Manager
LOCATION: Southampton
HOURS: 40 hours per week

At Mitie we bring out the best in places, unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.

We're looking for a Service Support Manager who will deliver excellent service standards while meeting SLA agreements and adhering to cleaning specifications and compliance procedures. The successful candidate will be responsible for approximately 25 large commercial sites across the South East and South West of England.

Role Responsibilities:

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee wages and ensure Health & Safety compliance
• Manage day-to-day client requirements.
• Oversee service delivery across approximately 25 large commercial sites.

Required Qualifications:

• Previous management experience in soft services/cleaning within facilities management.
• Excellent customer service and communication skills.
• IT literacy, especially in Microsoft Office.
• IOSH Health & Safety qualification desirable.

What's in it for you?

• Access to a virtual GP for you and your household.
• Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
• Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care and technology products.
• Company car supplied.
• Company phone supplied.
• Company laptop supplied.

There's a place for you at Mitie, join us today!