Service Support Manager

Mitie Cleaning & Hygiene Services; Exeter; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Salary Finance

Choices lifestyle benefits

MiDeals discounts

Cycle-to-work scheme

Life cover

Job summary

Mitie Cleaning & Hygiene Services in Exeter is seeking a Service Support Manager to oversee mobile site visits and ensure delivery of high cleaning standards. You will manage SLA compliance, audits, and safety procedures while building strong relationships with contract clients across multiple sites.

The role requires leadership experience, excellent communication, and strong organisational skills. A full UK driving licence is essential as the position covers Exeter and surrounding areas.

Qualifications

• Previous management experience and proven leadership.
• Excellent customer service and communication skills.
• Strong organisational and time management abilities.
• IT literacy, especially in Microsoft Office.
• Full UK driving licence (company car provided).
• IOSH Health & Safety qualification is highly desirable.

Responsibilities

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee wages and ensure Health & Safety compliance.
• Follow statutory Fire and Safety regulations to mitigate risks.
• Ensure service delivery across multiple contracts aligns with company policies and procedures.

Skills

Leadership

Customer service

Communication

Time management

IT literacy

Driving licence

Safety awareness

Education

IOSH Health & Safety qualification

Tools

MS Office

Job description

Better places, thriving communities.

Join Mitie – the future of high performing places.

ROLE: Service Support Manager

HOURS: Monday to Friday, 37.5 hours

LOCATION: Exeter and surrounding areas - Site visits

Mitie have an exciting new opportunity for a Service Support Manager / Area Manager to support our contract with Network Rail. You will be responsible for the delivery of excellent service standards, while meeting SLA agreements and adhering to cleaning specifications and compliance procedures. This position is a mobile / hybrid position as you will be visiting multiple sites.

Main Duties

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee wages and ensure Health & Safety compliance.
• Follow statutory Fire and Safety regulations to mitigate risks.
• Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).

What We Are Looking For

• Previous management experience,
• Excellent customer service and communication skills,
• Strong organisational and time management abilities,
• IT literacy, especially in Microsoft Office,
• Full UK clean driving licence (company car provided),
• IOSH Health & Safety qualification is highly desirable,

Our market-leading offering provides you with benefits that suit your lifestyle.

• We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
• We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
• When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year.
• You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost.
• There are many choices!
• We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform.
• And we have a cycle-to-work scheme.
• Life cover of up to four times your salary is available.
• We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work.
• There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Since 1987, Mitie's 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Together our diversity makes us stronger.

Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?