Service Support Administrator

Wärtsilä Water & Waste; Poole; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company is seeking a Service Support Administrator for its Water and Waste business in Poole, UK. The role involves providing essential administrative support to field service operations, ensuring efficient service delivery. Ideal candidates will have proven experience in administrative roles, strong communication skills, and a proactive approach to process improvement.

Benefits

Competitive salary and benefits package

Opportunities for professional development

Supportive work environment

Qualifications

• Proven experience in an administrative support role, preferably within field service operations.
• Strong operational knowledge and understanding of systems, tools, and procedures.

Responsibilities

• Deliver timely and accurate administrative services to support field service operations.
• Maintain and update records and databases, ensuring data integrity.
• Assist in the coordination of field service activities.

Skills

Communication

Organizational Skills

Process Improvement

Education

Administrative Support Experience

Job description

Service Support Administrator

Wärtsilä is an innovativetechnology company known forbeing a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality.Our ultimate aim isto provide increased value to bothour customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

Water and Waste business unit (WAW) is a true end-to-end business as part of Wärtsilä Portfolio Businesses. WAW is a global leader in designing and supplying innovative wet and dry waste equipment and freshwater generation solutions for passenger vessels & conventional waste management and ballast water treatment equipment for all marine segments. WAW has the industry’s broadest product offering to secure beyond compliant operations for our marine customers.

We want to transition the world towards a decarbonisedand sustainable future.By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

We have now a unique and exciting opportunity for aService Support Administratorfor the Water and Waste business, based inUK, Poole, Dorset.In this role, you will provide essential administrative support to our field service operations, ensuring efficient and effective service delivery.

Key Responsibilities:

• Deliver timely and accurate administrative services to support field service operations.
• Maintain and update records and databases, ensuring data integrity and compliance with processes.
• Assist in the coordination of field service activities, facilitating smooth operations.
• Respond to stakeholder and customer inquiries, providing information and resolving routine issues.
• Support the implementation of new administrative processes and tools to enhance service delivery.
• Contribute to team efforts by providing assistance and support to colleagues as needed.

Requirements for the role:

• Proven experience in an administrative support role, preferably within field service operations.
• Strong operational knowledge and understanding of systems, tools, and procedures in your work area.
• Ability to work independently with minimal supervision and organize your own workload to meet targets and deadlines.
• Excellent communication and networking skills, with the ability to handle a wide range of internal and external inquiries.
• A proactive approach to reviewing and improving current procedures, with a focus on process improvement and operational performance.

What you can expect from us:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A supportive and collaborative work environment.